Bubblegum Hill prizes not being received- Under investigation!

sheppmr · May 2020

I have not received bubblegum hill rewards - please correct

stan1981 · May 2020

Ok. Is good that gold bars u do have it ...

Lola_Pop · May 2020

Hello @Brazzie and welcome to the Community!!

Yes, as our @Sukanta_Biswas said, we're very thankful for your feedback and encourage you to post it here.

Furthermore, we're investigating on the rewards not being given out this weekend, as you're not the only player informing us about this issue. We'll update you on this as soon as we can. Please accept my apologies for the inconveniences.

Cheers!!

Lola_Pop · May 2020

Hello Sodalicious friends!!

We've reported this problem to the Game Studio, and are now waiting for them to investigate if something has gone wrong this weekend and King Chewy has not given out the rewards you deserve for beating him.

I'll update you as soon as we have more news!!

Meanwhile, it would be very handy to have your player ID. You can find them here.

Thank you!!

yovani · May 2020

Screenshot_20200505-141335_Candy Crush Soda.jpg

Spinnifix · May 2020

Hello and welcome to this community

This problem is known. I am happy to pass it on for further information. Please have some patience.

Good luck

@Lola_Pop & @LadyRaffie

yovani · May 2020

Ok..hope will refund it later

Yosca · May 2020

@Lola_Pop Happened again, just won the throne, internet error, log out and in, went to the map. Not receiving the hammers and 1 hour life (this also happened in April and never got the hammers back though), do receiving gold. Game ID 5570806780

yovani · May 2020

Yes same thing...

teresawallace44 · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/726459#Comment_726459

Yes that happened to me to this weekend on BGH 3 times.

My ID is 1049154625

Teresa 🦋🌺🦋

Bubblegum Hill prizes not being received- Under investigation!

Answers

Hello Sodalicious friends!!

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