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Do I need a Facebook or Kingdom account to play?
Not at all, you can play the game without ever connecting to Facebook or Kingdom, however, if you ever need to reinstall the game then your progress will be lost so creating and using a profile is something we strongly recommend you do. By connecting the game to your Facebook account, or by creating a Kingdom account, your…
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If I try to re-install the game, will I lose my progress?
If you have been playing connected to either a Facebook account or a Kingdom account then don't worry, all of your game progress and Gold Bars are safely backed up to our servers. If you haven't ever backed up your account to either Facebook or Kingdom, reinstalling the game will delete all of your heard-earned progress…
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How do I turn off notifications on iOS?
If you're receiving more notifications than you wish to see in your device, these can all be controlled in your Apple device's own dedicated Notification Center. You could try 'Do not disturb' if you want the change to be temporary If you'd like to turn off all notifications at once, perhaps at night or when you don't want…
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I have connected to Facebook but have lost messages and lives from my friends
Lives received from Facebook friends are notifications sent back and forth in Facebook's notification network. They're held in your profile and delivered into the game once for each notification. This means that if you update Facebook, change your profile, reinstall the Facebook app or even update it's app software, it's…
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I purchased/received boosters and/or lives on one device, but cannot see them when I play the game o
Your Facebook or King profile linked ‘player profile’ will store and synchronize your progress along with any Gold Bars you have in the game, so your Gold Bars are always kept up-to-date and you won’t have to play any level twice. Whenever you receive gifted lives from your friends or win and buy boosters in any King games…
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My special event just disappeared?
All of our special in-game events can be played for a limited time, which means you'll have to complete the challenge or reach the target before this period expires. If you can't access the event, it's more than likely that the event has already finished. Therefore you will not be able to play, the event will be over...…
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I'm having trouble connecting to the Google Play Store.
Though you might need to contact Google Play if you are experiencing problems with the Store itself, there are a few things you can try first, to see if they get you back on track The first thing to try, is to restart your device. This usually reconnects and refreshes your links to the Store. Also, make sure you have the…
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I have unauthorized charges on my iTunes account.
First, take a moment to check your iTunes purchase history so you can see clearly which purchases the final billing charges relate to. Apple’s guide to checking your purchases can be found here: here If the purchase was accidental or by someone you know If your purchase was made accidentally, please see Apple’s guide on…
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I have unauthorized purchases on my Google Play Store account.
It can be a very worrying concern if you have received charges from your Google Play Store account which are unfamiliar to you. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve…
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How do I restrict in-app purchase on my Windows Phone?
If you have a Windows Phone, you can activate a Wallet PIN to protect your phone from unauthorized purchases in the Windows Phone Store. Your Wallet PIN is different to your lock screen password, so when you set up a Wallet PIN, be sure to choose something you'll remember – particularly if you don't think you'll use it…
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How do I restrict in-app purchases on my iOS device?
Want to stop any accidental purchases being made on your Apple device? Simply follow these steps to get complete peace of mind: Tap the 'Settings' icon Tap 'General' Tap 'Restrictions' and then select 'Enable Restrictions' You will then be prompted to enter a passcode Re-enter the passcode to confirm Then scroll down to…
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The game says I have to wait hundreds of minutes for my next life. What’s happened?
If you have recently changed the time on your device (due to travelling or other reasons) this may affect the lives timer in the game. To fix the issue, simply follow these steps: Open the game and check how long you have to wait for your next life. Now set the clock on your device forward by that amount of time. For…
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Accidental purchases on iTunes
If an accidental purchase is made from one of our games to your iTunes account, we may be able to help guide you in in the right direction. The purchase is made through our game, however, the payment is processed by the local app store. In this case and on Apple devices, the purchase is carried out in the iTunes Store.…
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I purchased an item on my Amazon device but haven’t received it. What should I do?
If you purchased an item but didn't receive it, our Customer Care team will endeavor to investigate what has happened. Simply follow this article here. Make sure that you have a copy of the purchase receipt ready as we may need you to attach that when you reply back to us. If you no longer have a copy, you will need to…
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How do I restrict in-app purchases on my Android device?
Purchases are carried out using your saved payment information, held in your Google Play Store account. If you'd like to avoid any accidental purchases being made on your Android device, simply open the Google Play Store app and follow these steps: Tap the 'Menu' button in the top left corner corner of the Google Play…
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How many lives do I get in the game?
As our games are free, you'll be able to start any game you play with a full set of five lives. Every time you fail or quit a level you will lose a life but we'll always top them up again. Lives will recharge over time, so we'll always make sure you can jump back into the fun. If you're keen to get back into the game…
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How do I create a Kingdom account?
If you don't use Facebook then we strongly recommend you create a King profile instead and join the Kingdom. It's the easiest way to save, synchronise and recover your progress if you play on one or multiple devices. Creating a Kingdom account couldn't be easier: Open the game on your device and tap the Settings button…
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Can I skip levels?
Following the trail of adventure through our game maps is one of the cornerstones of our games. Unfortunately, this means that you can't skip individual levels, I mean after all, what would be the fun in that? Instead, you'll need to pass each level before unlocking the next one and moving on in the journey. If you're…
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Can I transfer Gold Bars currency between games?
Each game is it's own unique ecosystem with different challenges, features, events and fun! This means there's no connectivity between each game, so unfortunately you can't transfer Gold Bars from one game to the other. For example, if you’re playing Candy Crush Saga you can't use Gold Bars that you purchased or received…
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I am not receiving messages in-game from friends and/or other Kingdom players. Why?
As our games are played by millions of people around all around the world play, it does mean that sometimes there can be a delay in messages reaching other players due to the sheer volume. This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as…