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I want you to stop using my information/sharing information
Our priority is always our players and their gaming experience. As set out in Section 2 of our Privacy Policy, we use information that we collect about you to provide great games and services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases. We may…
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What type of information do you hold about me?
Our priority is always our players and their gaming experience. We collect information about you when you play our games or use our other services. Most of this data comes directly from you, such as device information, country and region, and game play information. We use this data to provide the best games and services to…
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Moving game progress to a new device
If you have recently acquired a new phone or tablet, this guide should help you transfer your game progress from your old device. Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device. Enter the game on your old…
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What are Gold Bars used for?
Gold Bars are the in-game currency used in the game. Need just one extra move to finally pass that tricky level? Run out of lives but want to keep playing and your friends haven't sent you any free lives yet? Want to try using one of the cool, new boosters that you don't have yet? Well, Gold Bars will help you in all these…
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I want to change my payment information on Android
Your payments and transactions are handled by the Google Play Store app which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek…
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I want to change my payment information on iOS
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
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Have you lost your progress and friends list?
Some privacy settings in Facebook can affect whether your game progress is synced and if your friends lists appear in game. If you are having issues with either, try the tips below. If you have lost game progress, try reconnecting to Facebook Open your game on your device Click on the blue button with the Facebook symbol…
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Do King games have In-app Purchases?
Whilst King games are completely free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play. It is essential that you protect your device to prevent unauthorised or accidental purchases on your account, especially if young children have…
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I passed a level but it didn't move me forward
Some levels of the game can be tough to tackle and after all your hard work, the satisfaction of the win can only be wiped out if you come back to play the game and have to tackle the level again, so it's something you can easily avoid. It is probably best to start by knowing that the game recognizes your completion of a…
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Game keeps freezing or crashing, what should I do?
Please try all the options below to resolve the issue: Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again. Look for any updates for your device and the game app - check out the handy video at the end of this article! Make sure that you…
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Do I need a Facebook or Kingdom account to play?
Not at all, you can play the game without ever connecting to Facebook or Kingdom, however, if you ever need to reinstall the game then your progress will be lost so creating and using a profile is something we strongly recommend you do. By connecting the game to your Facebook account, or by creating a Kingdom account, your…
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If I try to re-install the game, will I lose my progress?
If you have been playing connected to either a Facebook account or a Kingdom account then don't worry, all of your game progress and Gold Bars are safely backed up to our servers. If you haven't ever backed up your account to either Facebook or Kingdom, reinstalling the game will delete all of your heard-earned progress…
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How do I turn off notifications on iOS?
If you're receiving more notifications than you wish to see in your device, these can all be controlled in your Apple device's own dedicated Notification Center. You could try 'Do not disturb' if you want the change to be temporary If you'd like to turn off all notifications at once, perhaps at night or when you don't want…
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I have connected to Facebook but have lost messages and lives from my friends
Lives received from Facebook friends are notifications sent back and forth in Facebook's notification network. They're held in your profile and delivered into the game once for each notification. This means that if you update Facebook, change your profile, reinstall the Facebook app or even update it's app software, it's…
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I purchased/received boosters and/or lives on one device, but cannot see them when I play the game o
Your Facebook or King profile linked ‘player profile’ will store and synchronize your progress along with any Gold Bars you have in the game, so your Gold Bars are always kept up-to-date and you won’t have to play any level twice. Whenever you receive gifted lives from your friends or win and buy boosters in any King games…
