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How to get your level and progress back
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years. One thing however is for sure: You do not want to lose your levels. Whether you would drop your phone in the bath or fancy changing hardware, rest assured…
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I'm having trouble connecting to the Apple store. Help!
f you can't connect to the iTunes Store, this might be an issue outside King, but there are some steps we recommend you try. First, check your connection by using a browser to make sure pages load. Check your internet provider and WiFi if there's a problem there. Then, check the Apple System Status page to see if there are…
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I am stuck on a level, what can I do?
We can 100% assure you that our games are not fixed. You can complete every level without boosters or extra moves. If you are stuck, these tips may help you pass those frustrating levels. Skill, tactics and, yes, luck Our harder levels require skill, tactics and a little bit of luck. Luck is a factor because most of the…
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Retrieving your game on an Apple device
Have you lost your levels or have wrong profile in your game? Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused. Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile: -Disconnect the game…
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Retrieving your game on an Android device
Have you lost your levels or have a wrong profile in your game? Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused. Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile: - Disconnect the game…
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Having issues with your game or looking for the latest levels?
We are constantly trying to improve to make sure you get the most out of your game! If you ever experience any kind of issues with your game or you want to play the latest levels available; we highly recommend updating to the latest version of the game. Latest updates fix bugs or issues that the game might have in older…
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I have connected to Facebook, but I’m not getting any messages or help from friends on my mobile dev
The first thing to check is to make sure you have a strong internet connection to be sure that the messages and help from your friends can be received. Wherever possible try to use Wi-Fi to ensure you have a strong uninterrupted connection. If this doesn't seem to fix the issue the next thing to try is disconnecting your…
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Can I sync my progress between Facebook and King.com?
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again. To sync your progress with King.com, please complete the following steps: Go to the King website…
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I purchased an item on my Windows Phone but haven’t received it. What should I do?
If you purchased an item but didn't receive it then our Customer Care team will be delighted to compensate you for the item. Simply use the Contact Us button at the bottom of this article to drop us an email. Make sure that you have a copy of the Windows purchase receipt ready as we may need you to attach that when you…
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