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I am stuck on a level, what can I do?
We can 100% assure you that our games are not fixed. You can complete every level without boosters or extra moves. If you are stuck, these tips may help you pass those frustrating levels. Skill, tactics and, yes, luck Our harder levels require skill, tactics and a little bit of luck. Luck is a factor because most of the…
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Retrieving your game on an Apple device
Have you lost your levels or have wrong profile in your game? Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused. Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile: -Disconnect the game…
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Retrieving your game on an Android device
Have you lost your levels or have a wrong profile in your game? Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused. Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile: - Disconnect the game…
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Having issues with your game or looking for the latest levels?
We are constantly trying to improve to make sure you get the most out of your game! If you ever experience any kind of issues with your game or you want to play the latest levels available; we highly recommend updating to the latest version of the game. Latest updates fix bugs or issues that the game might have in older…
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I have connected to Facebook, but I’m not getting any messages or help from friends on my mobile dev
The first thing to check is to make sure you have a strong internet connection to be sure that the messages and help from your friends can be received. Wherever possible try to use Wi-Fi to ensure you have a strong uninterrupted connection. If this doesn't seem to fix the issue the next thing to try is disconnecting your…
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Can I sync my progress between Facebook and King.com?
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again. To sync your progress with King.com, please complete the following steps: Go to the King website…
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I purchased an item on my Windows Phone but haven’t received it. What should I do?
If you purchased an item but didn't receive it then our Customer Care team will be delighted to compensate you for the item. Simply use the Contact Us button at the bottom of this article to drop us an email. Make sure that you have a copy of the Windows purchase receipt ready as we may need you to attach that when you…
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Privacy Policy
To read our Privacy Policy please visit - https://king.com/privacyPolicy
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I purchased an item on my Android device but haven’t received it
If you purchased an item but didn't receive it, our Customer Care team will be delighted to take care of this for you. Simply follow the guidelines of this article here. Please make sure you take a copy of the order confirmation sent to you by Google Play when the purchase was made, we'll be responding back to your contact…
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What is the Kingdom?
The Kingdom is our portal that allows you to play with other active players! It’s meant to give the same social opportunities to players that don’t have a Facebook account or do not want to connect it to our games. You can get extra lives, extra moves and get help to unlock new episodes from other Kingdom connected…
