this is a problem report

Abe_Vetty

shuffling happens with valid words on the board ... the attached screenshot shows 2 valid words when shuffling is happening ... repeat this is a problem report ... Jan 8 2018 ... the words DIS and DA*S are shown in the screenshot ... repeat - this is a problem report

_Elsa_

Hi @Abe_Vetty, sorry that your message wasn't picked up before now.  Do you still need help with this?  Something happened with the messages when they integrated the old system into this new community so your message just showed up today.  Please don't hesitate to contact us again because now we are on top of all new messages.

abe_coffee

valid words are shown here

_Elsa_

Hi @abe_coffee, they are going to ask you to try some troubleshooting so let's do it first before contacting the community manager.  Clear out the history and make sure that you have the latest version of the game.  Then click on one of the links below to see if the troubleshooting helps.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

abe_coffee

@Elsa thank you for the reply

sorry Elsa ... this has been failing for over a year ... and is still failing

this was resubmitted in 2019

there is a work around for this ... does the studio know the work around?

the work around does not fix the flaw in the code, however

the developers are going to have to do a lot of work to fix this one

_Elsa_

Hi @abe_coffee, I am going to tag @QueenMia who is the community manager.  She will be able to see your message and might be able to find out more information for you.

QueenMia

Hi all,

@abe_coffee already informed us about this, in this post.

Here's what I wrote:
Just to give you a bit more info on this one: So the game is limited so it has to be 3 letter words at least and it does not include tiles like * for instance. However, the Studio said they'll be looking into it to make the experience better for you guys, but that won't be done as high priority. Which means you need to be patient 

I hope that clarifies! Let me know if there anything and speak soon!