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My friends have disappeared in my Candy Crush game. How do I get them back?

DonnaKarr
DonnaKarr Posts: 1

Level 1
in Support

How do I get my friends back in my game? They have disappeared.

Best Answer

  • [Deleted User]
    [Deleted User] Posts: 11,816
    Answer ✓

    ℹ️ Facebook recently made a change to its platform which means that you might experience issues when sending/receiving Lives from Friends (issue with Facebook connectivity for Profile Picture and/or Friend List). King is aware of the issue with the connection between Player Facebook Profiles and their Games & is currently working with Facebook to fix this as soon as possible.


    🔻

    • This issue won’t affect the familiar gameplay or your normal Level progression. However, it might mean that you:
      • Won't be able to see your Profile Photo/Avatar.
      • Won't be able to see other Facebook-connected Players.

    🔺


    In the meantime, we recommend that you do not take any steps to resolve the problem yourself, such as logging out of your Facebook Profile or reinstalling the Game. Also, you don't need to contact King if you’re experiencing this issue in your Game. Once the fix is in place, your Profile Photo/Avatar will reappear & your Facebook Friends List will be visible.

    • You can also take a look at this info HERE & HERE for some more info on this matter.


    ℹ️ Keep your Game updated so you make sure that you'll get the fix once it is available.

    • Here are a couple of handy guides on how to keep your apps updated on Android and iOS.


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