Lives

gtannenbaum

Why am I unable to get new lives or use the ones I have already purchased. It says that I am unable to connect?

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/318376/lives

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

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Have a nice and safety day! 😊

Crazy Cat Lad

Hi @gtannenbaum and welcome to our Community!

What device or platform do you play on?

Could you also post a screen shot of the error message?

[Deleted User]

Hi @gtannenbaum, welcome to the Community!

ℹ️ Facebook recently made a change to its platform & this means that you might experience issues with connection and/or when sending or receiving Lives.

• Facebook now requires Client/App Access Tokens.

King is aware of the issue & is working with Facebook to release a fix soon.

🔻Extra Tips 🔻

• If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List. This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blocked (go Here for more help & info on this).
• If you play on a Mobile device, make sure that your Game is updated to its latest version (here are a couple of guides on how to keep your Apps updated on Android & iOS).