Game crashing after level completed

justawful2

Like it says, my game keeps crashing after completing level 1799. It's happened twice now and I've used thousands of coins and bonuses trying to complete it. I really resent having to go through this process as the customer care bot is useless.

_Elsa_

Hi @justawful2, where are you playing the game - mobile or computer?  They are going to ask you to first do some troubleshooting so please clear the history and then click on one of the links below to do some troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

justawful2

On a phone. S7 edge. The game plays fine, just it crashes on this one level after I complete it.

_Elsa_

Hi @justawful2, thanks for responding back so quickly.  I am going to tag @Xarly who is the community manager.  If you definitely completed it then maybe he can advance you to the next level.

justawful2

Yes, I've just competed the level 3 times now, and it's crashed 3 times. The games animations still work, but the screen is unresponsive. I can only close the game, so the phone doesn't crash, just the game. I would like to be credited with 1000 coins for all I've wasted on bonuses.

_Elsa_

The community manager has been tagged to come here to read your message so you should hear something from him today.

justawful2

See, completed,

_Elsa_

That's a print screen of Farm Heroes Saga but you posted this in the Candy Crush Soda community.  I will have @Xarly move this to the Farm Heroes Saga community and someone from there will be able to help you.

justawful2

This resolution process is hateful!

_Elsa_

Hang in there!  You will get your answer!  I am going to tag @Chicken_Slayer who knows the ins and outs of this game.  Hopefully she can get you an answer.

justawful2

Still waiting....

Look I've wasted so many points on this and bonuses, and been delayed. Can I get a resolution sometime soon and my points and bonuses back? This process is so inefficient.