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šŸš« Know issue SOLVED - Lost Boosters or Lost Progress during the latest 5.73 update!

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Answers

  • Aryan540
    Aryan540 Posts: 0

    Newbie

    I want to get my level back but it isnt connected to fb or kingsacc or apple

  • PummyRaj
    PummyRaj Posts: 44,080
    edited February 2022

    Hello @Aryan540 šŸ¤— A Warm Welcome to our Farm King Community!

    I am so sorry to hear that you both lost your game progressĀ šŸ˜•Ā This was a glitch popped up with the latest update version of the App.

    The Farm Studio is aware about the issue and working hard to fix the issue as soon as possible!

    But, you do not need to worry. PleaseĀ try reconnecting the game app back to your Facebook or King account so your progress can sync back. You can find more info on how to get your progress backĀ HEREĀ (šŸ‘ˆļøĀ Green lettered link).


    Now, about ā€œconnectionā€ ā€” Did you mean you did not save your game progress until today?


    Please post back and let me know if you need any further assistance. You can type your reply by typing in the blank box given below to my comment.

    Hope to talk to you soon. Have a Farmtastic rest of the weekendĀ šŸ“šŸ“

  • jerome40
    jerome40 Posts: 2

    Level 1
    edited February 2022

    I play on my Iphone and 2 weeks ago, overnight I lost all my boosters, +1, spades, etc... I had dozens... I started to the begining at 1!!! I don't understand....

    Can someone help me please??

  • QueenB
    QueenB Posts: 15,430

    Hello everyone!

    First of all, we apologize for the trouble the new update is causing and know that the Studio is aware and working hard to improve this and make sure this doesn't happen again.

    If you have lost your progress, you should try reconnecting the game app back to your Facebook or King account so your progress can sync back. You can find more info on how to get your progress backĀ HERE

    If you have lost your boosters and or Gold bars or have not been able to successfully restore your game progress back, contact our Player Support Team through the game app like this:

    When you open the game app, select the 3 lines on the bottom left corner and selectĀ Customer Care:

    Screenshot 2022-02-04 at 12.58.43.png

    Choose the following issue:

    Screenshot 2022-02-04 at 12.59.41.png


    Scroll down until you can seeĀ Contact Us and fill in the details:

    Screenshot 2022-02-04 at 13.00.12.png


  • QueenB
    QueenB Posts: 15,430
    edited February 2022

    Update 07/02/2022:

    For the players who have lost their game progress...

    The studio is interested in knowing the following if anyone is able to help:

    When losing your game progress, do they still have the same avatar picture and name?

    Are you able to get your progress back by reconnecting the game app to your Facebook or King account?

  • swebs
    swebs Posts: 4

    Level 1

    I have now got a different avitar and I donā€™t seem to be able to change it. I have tried re-connecting to my King account, but it doesnā€™t work.

    Swebs

  • Rikoleta
    Rikoleta Posts: 2

    Level 1

     
    Why my game took all , boosters I had collected playing two years


  • Rikoleta
    Rikoleta Posts: 2

    Level 1

     
    Why my game took all the bonuses, boosters I had collected playing two years


  • Emgee
    Emgee Posts: 0

    Newbie

    I was well into Farm Heroes, about level 2000. Suddenly my device has reset me to level 1. How can I get back?

  • MeggyWalks
    MeggyWalks Posts: 1

    Level 1

    This has just happened to me too!! Would love to know how to fixā€¦! šŸ˜³

Hey! Would you like to give us your opinion?

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