🚫 Boosters not getting recharged on Facebook!

nightengale0819

I have used up all my boosters and they have not recharged in at least 6 days. Help me please. Thank you

Lady_Choo

@ShellyG your boosters will not have been there because they don't cross platforms. Once you start earning them though they will stay on that app unless you use them. They stay on the device they are earnt on.

How has it been so far, have they started building up when you click on the bonus and maybe have events now?

Lady_Choo

Hi @nightengale0819 Welcome to the community. I am sorry that you are having this issue. I need to ask a few more details though. Have you updated the game recently? Can you tell us which device you are playing on and the version and if you can gove us your player ID too, I can pass it over to the community manager to look into.

Remember to tag me by putting the @ sign in front of my name and it will let me know you replied .😊

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/2093020#Comment_2093020

Hi and welcome to the community.

Could you tell us which device you are playing on please.

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/2094548#Comment_2094548

@Christaliesin @KPatete @ShellyG @Mildred_2_2 @boxermad2 the studio are looking into it and I do apologise. As @QueenB said it seems to be an issue with the browser and not everyone is getting it which makes it harder for the studio to see the issue as they don't have it so its not a simple fix.

If you have tried another browser and it hasn't fixed the issue, I highly recommend that you download and stay using the windows 10 app (if you have windows 10) I have had a tonne of issues with Google chrome this week and my youtube channel so if you are using that, it could be something connected with chrome even. I have had to resort to using Edge 😫

Not only will it stop all the niggling facebook issues, but it will also give you access to events which you do not have on facebook. So more boosters!

Log in with your FB account details and all your progess and gold will be ready for you. The only things that will not be there are boosters. As its a new device log in (like using a new phone and the boosters don't transfer as saved on the device) you need to build them up again, but hopefully that won't be long.

I really do urge you to use that if you can, its more reliable and is faster!

boxermad2

hi thank you, boosters are there at the minute, have tried other browsers as well, didnt help, think you might be right as am using chrome as well, what is edge?

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/2095018#Comment_2095018

Microsoft edge, I think it was meant to replace internet explorer but it is the standard browser with windows unless you install something else. There is Firefox as well, a lot of people like it but it doesn't seem to like me lol.

Christaliesin

As for me, I just stopped playing it

nightengale0819

i play farm heroes on facebook and i play the game on my computer. My player id is 1027315576. Thank you for your help and I appreciate it. @Lady_Choo

boxermad2

hi last night i had boosters back, today they are all gone except for one, and i didnt use them, still have the tutorials also