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Ah playing on Facebook means you shouldn't lose them (assuming it's browser not the app)
in that case I would advise you contact player support as they can look into your account for you to see if they can see what's happened, and see what they say π
the link is here
Ah well, spoke too soon. They just sent me a template reply about them being stored on device, like you initially did. Ah well. I guess Im not a paying player so probably not considered a priority. Still, thank you for making it feel more human than the reply I got from CS! No worries.