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Connect to new FB Account
Answers
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Welcome 🙂
Since there is no access to your old Facebook, your original game progress with Facebook has been lost. You need to create a new Facebook or Kingdom account and connect to the game then let me know your new Game ID.
We will try to manually reset your game progress via our CM, meaning you can start playing from level 900 on the new account.
We're trying to move your post to the Farm Heroes Saga Forum.
Thanks!
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Hello @aerodef4 🤗 A Warm Welcome to our Wonderful King Community!
I am sorry to hear about the issue in your game!
If you don't mind, can you please clarify couple of things for me?
1) You said "you have created this new King account that your created with your email" -- were you talking about the account you made to come in here into the King Community, where you are talking to us?
2) Or did you create an account at this website ---> https://www.king.com/play/farmheroes
3) You said "when you went to sync your new GB account to your game, it went down to level 1" --- Does that mean you have an account in King.com?
Can you please answer these above 👆️ questions for me?
Now to restore your levels::
** Do you know your game ID number for your Candy Crush Saga game? If you can give that, our Candy Crush Saga Community In-charge will be able to restore the levels for that game 👍️
** To restore your levels in Farm Heroes Saga game, you need to contact the "Customer Support Team".
Please post back the details I need, and we will talk further.
Have a great rest of the day and a great week ahead 🍓 🍐 🍓
