When I try to purchase gold bars I get the message [Unknown_String_ID]. Can this be fixed?

QueenB · May 2022

https://community.king.com/en/farm-heroes-saga/discussion/comment/2174487#Comment_2174487

Sorry to hear about this 😕

We can see that she is playing on an Android device is that correct? Can you make sure the game app is up to date and if it is, try clearing the cache of the game app and see if that helps?

How to Clear the Cache on Android Devices

Open Settings and select Storage.
In the resulting list, tap the Apps entry (Other Apps on Android 11 and earlier). ...
Choose the app whose cache you want to clear. ...
On the app's info page, tap the Clear Cache option.

Hope this helps but if not, let us know 😉

QueenB · May 2022

https://community.king.com/en/farm-heroes-saga/discussion/comment/2174298#Comment_2174298

That is fantastic news. 🤗

We believe you might have a better experience playing through the app, and as for the issue on Facebook, it is still being investigated 👍

kvskelton · May 2022

I am currently playing on the app but I prefer playing through Facebook. Thank you for continuing the investigation and keeping me updated.

ealeu · May 2022

As of April 29th, I've been having the same exact error when trying to use my Gold Bars to get extra moves or lives on Facebook. My game id is 3016872989.

I use a laptop and the latest version of Chrome browser.

QueenB · May 2022

We're very sorry to hear you're experiencing the same issue @ealeu 😕

We currently do not have any fix to this issue as it is being investigated.

Meanwhile, do you have a mobile device or access to Microsoft Store on your laptops so you can download the game app instead?

ealeu · May 2022

https://community.king.com/en/farm-heroes-saga/discussion/comment/2182064#Comment_2182064

It seems to work fine on my iOS device (iPhone SE); it's just Facebook that seems to have the issue.

selfino · June 2022

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Lady_Choo · June 2022

https://community.king.com/en/farm-heroes-saga/discussion/comment/2272747#Comment_2272747

@selfino welcome to the community. Your post needs to be in English please so that we can help you. You can use a programme like google translate 😊

selfino · June 2022

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

selfino · June 2022

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

When I try to purchase gold bars I get the message [Unknown_String_ID]. Can this be fixed?

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