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Hello @gorgor said:I first asked the question about blacked out squares. Then I asked again but sent it in the wrong Forum. I did get a reply with screenshots of my screenshot, I guess to prove I had being assisted? With that message I replied asking where the information was that they needed from me. Some type of account number? I received no reply. I still have the black squares. No reason to send back screenshot. I will kindly ask again where to find the information you need to help with my game. Thank you so much for your time
It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.
However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.