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💰️❌ Facebook issue with purchases (game freezing/ giving error message)

Crazy Cat Lad
Crazy Cat Lad Posts: 14,124
edited April 2022 in Support

We are experiencing a temporary connection issue with all purchases in Pet Rescue Saga on Facebook.

Also Candy Crush Saga and Candy Crush Soda Saga are experiencing similar issues.

This issue may give various error messages or cause that the game freezes or crashes when trying to make a purchase.

The usage of Gold Bars for Boosters or Extra Moves are also affected.


You can still play the game on Facebook. Only purchases are interrupted by this issue.

The purchases still work without any issues on all other platforms like the Windows app, iOS, Android and Amazon Kindle.


We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!


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Comments

  • deborahwatson1202
    deborahwatson1202 Posts: 6

    Level 2

    can buy gold bar in game id is 6587348907 have been able to buy in two day

  • deborahwatson1202
    deborahwatson1202 Posts: 6

    Level 2

    I c an buy on pet resuce buy not on candy crush and I'm get behide on there play .

  • thompsonra
    thompsonra Posts: 3

    Level 1

    I can't purchase gold bars or use the gold bars I have in Pet Saga

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Hello there! @deborahwatson1202 @thompsonra and Pet Rescuers! 👋

    Welcome to Sweet King Community! 👑

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    Anyway, Thank you for your playing Pet Rescue Saga! ❤️😊

    Let's post your screenshot and claim your another milestone level badges as you did reached milestone levels completed. 😉

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. 📷

    If you're not clear on how to attach a picture to the thread, check out here. 🖼️

    👋 Don't be shy and say hi... or woof or meow - Get Badge HERE!

    🎉 Level 5000! Join the celebration with badges and Gold Bars HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

  • thompsonra
    thompsonra Posts: 3

    Level 1

    Has the problem been fixed

  • knowler44
    knowler44 Posts: 1

    Level 1

    i still cant purchase gold bars on pet rescue, piggy bank is full i have tryed many different things you told me to do ,nothing works, this has been over a week now ,please fix , ,

  • Diamond_Lim
    Diamond_Lim Posts: 167,089
    edited March 2022

    Hello there! @knowler44 @thompsonra and Pet Rescuers! 👋

    Welcome to Sweet King Community! 👑

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    Anyway, Thank you for your playing Pet Rescue Saga! ❤️😊

    Let's post your screenshot and claim your another milestone level badges if you did reached milestone levels completed. 😉

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. 📷

    If you're not clear on how to attach a picture to the thread, check out here. 🖼️

    👋 Don't be shy and say hi... or woof or meow - Get Badge HERE!

    🎉 Level 5000! Join the celebration with badges and Gold Bars HERE! and 📝 Letters to Pet Rescue Saga- Win awesome prizes HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

  • daisycake
    daisycake Posts: 16

    Level 2

    All boosters are showing free but not

  • Billsfan
    Billsfan Posts: 1

    Level 1

    It's been over a week now & since I paid for the gold bars & can't use them, shouldn't I get a refund?

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Hello there! @Billsfan and Pet Rescuers! 👋

    Welcome to Sweet King Community! 👑

    They are working on a fix and to get everything back on track and counting on having this sorted out shortly. Check to read this information here again. Thanks for your patience!

    @Billsfan - How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    ⚠️ Need help? Check our FAQ:s first HERE

    Anyway, Thank you for your playing Pet Rescue Saga! ❤️😊

    Let's post your screenshot and claim your another milestone level badges if you did reached milestone levels completed. 😉

    Animal Kingdom Level 1000 Level 2000 Level 3000 Level 4000 Level 5000

    Wondering how to take a screenshot? Check the instruction here. 📷

    If you're not clear on how to attach a picture to the thread, check out here. 🖼️

    👋 Don't be shy and say hi... or woof or meow - Get Badge HERE!

    🎉 Level 5000! Join the celebration with badges and Gold Bars HERE! and 📝 Letters to Pet Rescue Saga- Win awesome prizes HERE!

    Also check more furry & purry in Pet Rescue Community here! 🐾

    🐾 Have a pawsome day! 🐾

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