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Lost boosters

Patti21
Patti21 Posts: 64

Level 3

I am on level 3811 and just started my game to find I have lost ALL of my boosters which have taken me a lot of money and long to accrue! This is not the first time this has happened and it seems when there is an update it can rob me of my boosters. I have contacted customer services and am pretty upset.

Answers

  • EOTheGr8
    EOTheGr8 Posts: 3,679
    edited December 2021

    @Patti21 Hello and welcome to the King Community!

    Contacting customer services is probably the best choice. I’m sure they’re just gonna tell you to come back here. I unfortunately can’t really help, however I’ll tag some people who might be able to help!

    @Diamond Lim @teresawallace44

  • Diamond_Lim
    Diamond_Lim Posts: 165,250

    Hello again! @Patti21 👋

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post 🍪), here (Who is ready to unscramble these sentences?) and here (⛄️🌲 Ho Ho Happy Holidays Community Wide Hub Contest) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    Holiday gift, from King to you! Extra levels HERE!

    📰 Community Newsletter - December Edition HERE

    👨‍⚕️ Badge of the Month - December 2021 HERE 👨‍🔬

    ⛄ Art Challenge : Do you want to build a snowman? - Get Badge HERE! ⛄

    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

    Anyway, thank you for your tagging me. @EOTheGr8 😊

  • Patti21
    Patti21 Posts: 64

    Level 3

    @EOTheGr8

    I heard back from CS and I was given 750 gold bars, it doesn't cover what I spent on boosters but it helped. Thank you for your reply.

  • EOTheGr8
    EOTheGr8 Posts: 3,679
    edited December 2021

    @Patti21 You are very welcome!!! ❤️😊😊

  • Liendomm
    Liendomm Posts: 5

    Level 2

    edited January 2022

    (EDITED by CM - Unsupported language) 

  • Liendomm
    Liendomm Posts: 5

    Level 2

    edited January 2022

    (EDITED by CM - Unsupported language) 

  • Liendomm
    Liendomm Posts: 5

    Level 2

    edited January 2022

    (EDITED by CM - Unsupported language) 

  • Liendomm
    Liendomm Posts: 5

    Level 2

    edited January 2022

    (EDITED by CM - Unsupported language) 

  • Diamond_Lim
    Diamond_Lim Posts: 165,250

    Hello there! @Liendomm 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

    Thank you for your playing Pyramid Solitaire Saga! ❤️😊

    🥳 Celebrate Level 4000 with a badge and an exclusive wallpaper!

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post 🍪), here (Who is ready to unscramble these sentences?), here (⛄️🌲 Ho Ho Happy Holidays Community Wide Hub Contest) and here (Show your amazing score on Happy New Year 2022 Contest) that you can chance to win gold bars to the King game of your choice! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    ⛄ Art Challenge : Do you want to build a snowman? - Get Badge HERE! ⛄

    👑 Join our Kingdom and get this royal badge HERE!

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😄

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