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Hello,
I have exactly the same issue on my iPhone X up to date.
I've uninstalled and reinstalled the game and signed in with my Facebook account, and went back to level 2026 (I was at level 2037). I guess it was the last time the sync went OK.
The game synced right. I won level 2026 and went to level 2027, and now the game won't sync again, the icon at the bottom right is spinning forever again...
So my guess is that there is a bug when the game gets at level 2027 and above...