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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
ME TOO! Only happening with phone,samsung. But, on tablet, level hasn't progressed to same as phone. My other King games are not having any problems.
We warmly welcome you to the Friendly King Community's Pyramid Solitaire Saga forum.
You can find all the detailed information by clicking HERE or at the link below.
If you find something difficult or the problem is the same, let me know again.
Thank you.
but i’ve got the internet here to send this question.
tom
Hi it is still the same problem for me. It has been like this for weeks and when I started this thread I had no idea that so many others were in the same position. It is good to be part of a community but it would be even better if we got a result! Please keep trying to solve this Support as we want to enjoy and play but the game no longer holds the challenge for us in its current state at this level.
I have had no connection to the Ngernet for this game 9nly for the past 3-4 weeks. How can I solve this issue?
SAME!
Still the same issue with no connection this morning. I can't send lives to people but can receive lives. Very strange.
Quality customer service from King. Not.
Support is not working. No response, no solutions. No I give up the h
I have all the same issues as the other players. I'm over it. Let us know when the problem is resolved! I'm taking a break
I totally give up. I’m not playing any ore. I refuse to start over and I refuse to spend any money on any game. Support is totally bad...no support no response nothing
bye bye
I have been having this issue for several weeks now. My user number is 125957780. I was up to level 2050 and uninstalled it and reinstalled it as requested. When I signed back in I was at level 2025 and cannot connect again. I lost my path which I had paid for and all of my boosters. I emailed customer service and was told to uninstall and reinstall. (GRRRRR!) I will not play or spend money on this game until this issue is fixed.
Hello @sweetrose A Warm Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
Unfortunately, many players are having this issue and the Pyramid Studio team is investigating the issue! It looked like they have found a solution this morning BUT it did not work. So, they are still working on it!
Please check this link where other players are playing -- to find any updates about the issue ---> Issue with Internet Connection
Hopefully, we can expect the better results after the weekend.
Hoping for the best! Have a great weekend ahead!
Please take it easy & stay safe!
I tried to sign in on my phone and my tablet and my laptop and it kept saying no connection error and try it again later every time. Pls fix it.
Hello! Still having the same problem on both my computer and my phone. Also not syncing. Have contacted support to get my lost levels back. Hope you fix it soon!😀
Unfortunately, the game has not worked for weeks. I reinstalled the game 2 times in the hope that it would work but it didn't help. The first time I contacted the team but they didn't solve it, after reinstalling the game and losing the boosters they gave me 500 coins. And the game didn't work the same. Now always connection problems, it does not save the game neither on facebook nor with the King account. The real path doesn't even come out and I can't even send lives. I'm sorry because it's always been my favorite game. I hope it will be resolved soon, but it has been wrong for 3 weeks now
No, I'm fed up with sweet as it's getting us nowhere. Where are the reward rounds? Can't send lives to friends or see their progress on the scoreboard, I was told some rubbish about the piggy bank not growing past level 10 yet mine is available again!! Is King.com just some bloke in his mum's basement or is it a corporation that takes our money but gives nothing back when we're forced to reinstall? Asking for a friend.
Hello again!!
Oh, I'm so sorry. Thanks for letting us know, we'll continue investigating!!
I hope I have good news for you very soon!
And please, @wdav4966 , let's keep it sweet- I can understand the situation is very annoying, and that's why we are checking the issue.
For the ones who have lost part of their progress, could you please contact our Player Support team from the game settings in your phone? Please select "Lost Progress" and they'll be able to put you on the correct level again.
I'll keep you posted!
Is Lola Pop telling porkies? I think so.
Still not working
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Anch'io da parecchi giorni ho lo stesso problema di connessione. Il mio user Id è
1540468124
No internet connection
User ID 5900297443
Game not connecting to the internet. I also lost all rewards I had accrued. I deleted and reinstalled the game & that worked for a while but it's not connecting again. Thanks!
I have been having this problem for weeks now. Oddly enough, it connects long enough to take my money. After reading another comment, I tried connecting on my phone. It connected but is showing me at level 2026 and I'm at level 2050 on my computer. Also, the instructions you give for finding your player ID might work for candy crush but they do not work on Pyramid Saga.
My ID is 1182719160.
They gave me 1000 gold bars. Unacceptable.
Hello Adventurers!!
Thanks a lot for sending us the player ID's over! The Studio team are still investigating this, and it's very useful for them to have them. Can I ask you for another favor? Could you please make sure your app is on version 1.101.0 ?
You can look up the version on your app store.
Thanks a lot!!
Hello @wdav4966 !
Have you lost 1000 Gold Bars? Have you won them? Tell me more about the issue and let's see if we can solve it 😊
No and no. I was given them for the inconvenience, I didn't ask for them as I would rather have the game working properly.
Mine is the version you asked for.
My app is on version 1.101.0
Yes, I always update all my apps.
Thanks for your reply. That must have been a mistake, I'm really sorry. 😅
My Version is 1.101.0
I am on version
1.101.0
Hello Pyramiders!!
The Game Studio team has been investigating and wants to make sure the issue is fixed for all players. Could you please confirm so?
It would also be very helpful to know if you were on a Royal Path when you lost connection- do you remember this by any chance?
It's not fixed for me, I had already completed the path and I am still allowed the free play despite it ending yesterday! Also, the gold wasn't a mistake and I have the email to prove it.
User ID: 5900297443
Hello Lola_Pop!
No, its still not connecting. I was not on a Royal Path when it started.
Thanks!
User ID: 2295131194
Hello!
Its not fixed for me. Still no wifi-connecton.
And the “Pig” won’t be filled up.
arvma51
Unfortunately, no it has not been resolved. My version is 1.101.0
Hello, Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses. Best regards and waiting for the error to be fixed
Why cant I acces my profile? I was so much further before I purchased a new phone
my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
