Any issues? Let us know here!!

Cat-13

That would be impossible I play every day!!! And I'm still locked out. Im up to 3000

Cat-13

I had 3 gold bars. I don't know how I got two. Plus I never had to pay. I don't know what is going on But I'm still locked out.

Lady_Sarina

G'Day @Cat-13

I'm going to tag some others also who may be able to help you further on some things that aren't covered

@headoperations @NikolaosProdromidis @DieOmimi

In the mean time though, Welcome to the Jelly Community, it's great to meet you! :0)

I will have to close your other post as It's a duplicate but will leave this one open for you :0)

Have a great day!!! 😀😀😀😀

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1458399#Comment_1458399

I asked you to click on 'Back to Day 1', what does it show when you do that?

And also, you said you are using a very old message, could you send me the link? Links change!

Lady_Sarina

G'Day @Cat-13,

I'm the Mod for Jelly or the "host" @Spinnifix tagged for you.

I've come back this arvo, to see how you are getting along with the tips, that were given you?

Are you able to play again?

DieOmimi

Hello Together, I have already responded in various PM. I don't know which platform @Cat-13 is using, but the first thing to do is to try the standard error-making process. Most of the time, it helps to clear the cache, log off, turn off the device completely and wait a few minutes. Turn the device back on, log in. If the "Back to Day 1" button is still disabled, only a new installation will probably help. But this is the worst method, because then all boosters are lost. 

Nikolaos_Prodromidis

Well, this problem is very strange!

I had more than a year to play Jelly on my computer (Win 7) via facebook! I always play on my phone.

Tried today to play on computer to test if I have problem too!

After some trying because of facebook interface changes, it was possible to play, of course on day 1! Everything was normal!

Really strange problem!!

Cat-13

I won't dare click on back to day one. That's starting from the beginning! I just checked again. I'm still locked out and had NOT heard back from Candy chrush people. I e-mailed them and they did nothing.

Cat-13

No matter what I do I can'tr get back on. The company themselves seem to locked me out.

DieOmimi

@NikolaosProdromidis she wrote to me via PM that she was playing on Facebook. Unfortunately, I am not familiar with that. What are the ways to fix the error? It cannot press the "Back to Day 1" button, it is disabled.