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Candy Crush Jelly Saga - Audio Issues - Report them here!

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  • Diamond_Lim
    Diamond_Lim Posts: 156,122 Diamond Diaries Moderator
    edited September 2023
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    Hello there! @padelsberger 👋

    Welcome to Sweet King Community! 👑

    Thank you for your reporting this issue. Their team is still checking then finding to fix issue. Stay tuned! 😉

    Anyway, thank you for your playing Candy Crush Jelly Saga! ❤️😊

    Also check 🎉✨ Quick Links - Find what you're looking for - Support, Badges, Discussions etc ✨🎉 around Candy Crush Jelly Community. 😉

    You can also participate on Candy Crush Jelly Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Candy Crush Jelly Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😊

    Flag · Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 156,122 Diamond Diaries Moderator
    edited September 2023
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    Hello there! @Pammi 👋

    Thank you for your reporting this issue. Their team is still checking then finding to fix issue. Stay tuned! 😉

    Anyway, thank you for your playing Candy Crush Jelly Saga! ❤️😊

    Also check 🎉✨ Quick Links - Find what you're looking for - Support, Badges, Discussions etc ✨🎉 around Candy Crush Jelly Community. 😉

    You can also participate on Candy Crush Jelly Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Candy Crush Jelly Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😊

    Flag · Helpful Sweet Love Haha
  • Lola_Pop
    Lola_Pop Posts: 12,035 Community Manager
    edited September 2023
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    Hello Jellies!

    This issue should be solved by now; the fix will be released very soon! Thanks a lot for reporting it, your comments have been very helpful 🤗

    And thanks for your patience as well ❤️

    Flag · 1Helpful Sweet Love Haha
  • nekobaka
    nekobaka Posts: 1 Newbie
    Options

    heya there ! I lost sound on game for weeks now. my ID is 1000023433.

    Hope you ca, fix it soon 'i'm on firefox)


    thanks a lot.

    Flag · Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 156,122 Diamond Diaries Moderator
    Options
    https://community.king.com/en/blog/discussion/comment/2121107#Comment_2121107

    Welcome to Sweet King Community! 👑

    Great news as this issue is fixed yesterday (Check here)! 😄

    So how about you follow these troubleshooting steps here (Facebook) or try playing this game on incognito tab/window that I hope nothing this happens. 😊

    Anyway, thank you for your playing Candy Crush Jelly Saga! ❤️😊

    Also check 🎉✨ Quick Links - Find what you're looking for - Support, Badges, Discussions etc ✨🎉 around Candy Crush Jelly Community. 😉

    You can also participate on Candy Crush Jelly Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Candy Crush Jelly Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

    👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    Have a nice and safety day! ❤️😊

    Flag · Helpful Sweet Love Haha
  • StinkCat316
    StinkCat316 Posts: 4 Newbie
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    My sound hasn't been fixed, still silence (playing on desktop pc via FB, Firefox browser)

    Flag · Helpful Sweet Love Haha
  • _Sebastian_
    _Sebastian_ Posts: 12 Kingster
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    Hi all,

    I wanted to give you an update, and some of you might already have noticed, that the issue of missing sound in the Facebook version of the game should be working again on Chrome and Firefox since Monday/Tuesday.

    Thank you for your patience.

    /br

    Sebastian

    Flag · 3Helpful Sweet Love Haha
  • cucumberpatach
    cucumberpatach Posts: 1 Newbie
    edited September 2023
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    Help, no sound on Candy Crush Saga and also no haptics. Very very sad. Yes, I toggled sounds in settings. I can get music, just no sound and haptics.

    Flag · Helpful Sweet Love Haha
  • Diamond_Lim
    Diamond_Lim Posts: 156,122 Diamond Diaries Moderator
    edited September 2023
    Options
    https://community.king.com/en/blog/discussion/comment/2601965#Comment_2601965

    Thank you for your asking the feedback and Welcome to Sweet King Community! 🤗

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

    Have a nice and safety day! ❤️😊

    Flag · Helpful Sweet Love Haha

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