Comments
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Hello Michelle. I am so sorry this happened to you (and, to be honest, a little envious since I haven't gotten the Jackpot but once in all the years I have been playing lol) and I hope this can be solved quickly. I can send this to the Moderator so she can look into it and get you those items that you have earned. Thank…
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Hello Kathy. Can I ask if you were playing on FB or The Kingdom? If you were, all you may need to do is disconnect (or log out) and then reconnect to either one and your progress and any bought boosters/gold should be restored. If this doesn't work, let me know and I can send it to the Moderator so she can check your…
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Not necessarily. :D I have asked her to look into your account and she will private message you when she gets this post to ask you what you lost, etc. She is really nice and I have told her you are very nice also. I am confident she can get back some or all of those boosters for you. :) It is a pleasure helping you and…
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OK the Moderator (Admin) has this question in her queue and will get to it as soon as she can. I hope this gets resolved for you quickly so you can continue crushin' those candies!
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Hello fellow Laura. :D Have you been playing on FB or The Kingdom? If you have then all you might have to do is disconnect (or sign out of) and then reconnect to either one and the progress should be saved and restored. It is really important to use either one of these because if you don't connect to the Kingdom or FB,…
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Hello Kris. We can not handle purchase issues here in this forum due to the sensitive nature of information that King will need to solve it for you. You can go here Purchase Problems and there are links you can follow if you need more assistance. Thank you for contacting King Care and have a nice day.
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Hello Nadine! Can you first try disconnecting from FB and then reconnecting to see if it solves the problem? If it doesn't, I can send it to the Moderator for further help. Thanks for contacting King Care and I hope you have a really nice day.
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Hello MicTeo. Were these boosters bought or were they won? If they were bought, then they should have been restored along with your progress. If they were won, then they will be lost. That goes for gold too. I will pass this on to the Moderator to see if she can help restore some or all of those lost boosters. Thanks for…
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Hello Frank! I understand that your level was restored when you reconnected, but your boosters were gone? Were they purchased boosters or boosters you had won? If they are purchased, then they should have been restored with your progress (as well as gold) but any boosters that had been won would be lost. I have sent this…
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Hello Glenda! You haven't mentioned if you play on a mobile device or computer. First try to clear the history. If it's on a mobile device shut it down, wait 10 seconds and then open it. Open the game and log out of Facebook and log back in. If you are on a computer, clear the history and then open the game in Facebook.…
