I lost all my progress when I agreed to new TOS

Diamond_Lim

Hello! @Malagy 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on this game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

⚠️ Also please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊.

Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

Have a nice and safety day! 😊

Freddy_

@Malagy Hi and welcome. There as been an issue with the update and this has happened to quite a few people. please see post below. From last post from a CM they are hoping a fix for this will be made today.

Hope this helps

https://community.king.com/en/blossom-blast-saga/discussion/306647/i-lost-all-my-progress-when-i-agreed-to-new-tos

Rhonda_Bowen

Same thing has happened to me as well after agreeing to new terms...user ID 1048536320. I enjoy playing and would hate to uninstall.

Lotus_Flower

Hello @Rhonda_Bowen

An update is being released today to correct the problem.

Keep an eye out for it.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/942629#Comment_942629

Hello @BeckyAshley82 Hearty Welcome to our Wonderful King Community 🤗

I am very sorry to hear about the issue in your game.

Actually, you are not alone with this issue, as I have seen few other complaints with the same issue. I am not sure about the cause for this... may be it is the "recent update"!! I will find out.

Can you please give me these details --- (1) device you are using, (2) Version you have right now and (3) your game ID number

Once you provide these details, I will escalate this issue to our Blossom Blast Community In-charge.

Talk to you soon. Have a great rest of the day 🌷 🌷

BeckyAshley82

I have a Sony Xperia Z5 Compact. I have no idea how to find those details from the game though, I'm sorry.

Lotus_Flower

Hello @BeckyAshley82

Thr problem you're having was caused by an update released last Friday. A new update was released yesterday, Monday, that corrected that problem.

Please log out of your game. Download the latest version, and then reopen your game. You should have all of your levels restored.

The latest version is 83.1.2. You can find this by going to your phone's settings then looking for apps and then Blossom Blast. I have an android phone and the version is at the bottom.

Please let us know if that worked.

NamTruong2001

@PummyRaj I told the exact problem details in my post.

tourlou

I got my levels back but I cannot send gifts ERROR

NamTruong2001

It IS STILL LIKE THAT, nothing CHANGED at all