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I lost all my progress when I agreed to new TOS
Answers
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I'll bring this to the attention of the CMs. I don't know how your discussion disappeared @NamTruong2001.
Are you playing on an android device? I am and I'm not having the problems you are.
Would you tell me what device you are using, the version of the game and your player ID?
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Hello @Allend
As @Freddy_Falkner wrote, the tech team will need your player ID.
Go to your profile in the game and double click on the King symbol. It will change to your player ID.
This problem was caused by the new update released on Friday. The game team will address the issues after the weekend.
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Hello @Aleks1233
Normally what @firebombmarkus asked you to do would help, but it may not this time since you mentioned she updated her apps.
There was a new update for android devices released on Friday. Many players have reported they have lost their levels.
Please provide your mom's player ID so the team can look at her account to try to correct this problem.
She needs to go to her profile in the game and double click on the King symbol and her number will show.
Make sure she always logs into the game using her email address and King password. That way her levels and gold bars will always be stored on the King server.
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