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Why aren’t my stars converting to stardust?
Answers
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I think because I never receive the reward in the first place, do to the glitch, an exception was made. Support kindly decided to award me the star dust I missed out on, and my game is now running smoothly again. I am very grateful for all the assistance I received from both Support and the Community! Now I can get back to chasing down Wilbur ;)
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Well, unfortunately, the bug has reoccurred :( Re-installing the game would not be a big deal, but every time I do so, I will lose my free boosters and not be awarded the 1,000 star dust…
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I just had the same error occur! I collected all 15 stars and they never converted into stardust! Interestingly, prior to this I had to keep exiting the game and relaunching the app for my star counter to go up. I tried the same method after I earned all the stars, but this time nothing changed. Apparently this is going to be a reoccurring problem. 😫
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Hi my friends sorry for the problem
I have raised it once again for further investigation 💓
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Hi my friend I have been advised to ask you explain the issue has re occurred in your recent reply email from customer services 💓
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Hi my friend Please select the contact us tab at the bottom of this page and report to our customer services
First you will receive an automated reply please reply back to this and explain again 💓
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No problem! I will get on that as soon as possible. Thank you for raising attention to Support.
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Thank you, PrettyBubbles! I just sent in a support ticket of my own. I hope support can figure out what to do.
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