Why aren’t my stars converting to stardust?

Noles_and_Bingo

The problem is back on my game too - the counter is stuck at 14/15 now and won’t increase 

Noles_and_Bingo

The counter is now stuck at 15/15 again and not working...

emily0526

I am having the same issue I have uninstalled it all of the tips and nothing has worked. I'm playing on my cell phone which is an android gamer ID 10805988725. 

NoneTheWiser

I am also having the same problem. I am playing on PC and my ID is 10763000321

magda888

ive got a problem. During challenge my stars doesnt convert into stardust. I tried to contact the support but there is no answer

cahl

I also have this issue. I'm on Android. User 10849315586.

magda888

wozziewoo

I've had the same issue & was just coming here to say the same thing.  I've completed almost  2 chapters since I last received credit & probably close to 45+ stars, so 3000 stardust. 

My User ID is 3103166343

wozziewoo

I've had the same issue.  I've completed almost  2 chapters since I last received credit & probably close to 45+ stars, so 3000 stardust. 

I play on Windows 10

My User ID is 3103166343

Silvio87

My stars are 15/15.

I do not get dust.

I can continue to build Stella's house.

I miss about 20,000 dust.