Why aren’t my stars converting to stardust?

Lady_Choo

Hi @Claudia1306 thanks for posting. Could I ask you post in English so that we can understand you
The studio are aware of it so don't worry  

Claudia1306

Of course, no problem. 

I have the same problem. The stars stay at 15/15 and I do not get the 1000 stardust. No matter how many more levels I complete, I do not get the stars for it. 
Screenshot is attached.

LadyRaffie

Hello @Noles_and_Bingo and @Claudia1306

Welcome to our Community

Thank you both for attaching the screenshots. 
We passed the info to the Studio and they are investigating this issue. 
In the meantime, could you please both tell me which platform are you using? 
Also, @Claudia1306 could you provide me with your ID for the game? 


Thank you and have a Bubblicious week!

Noles_and_Bingo

Hi @QueenRaffie - I am using an iPad to play

Claudia1306

My problem is solved, it is working again since yesterday or Saturday.
Here is my user ID, I am playing on a Samsung A5 with the App.

Noles_and_Bingo

My issue is solved too thank you for all your help @QueenRaffie @PummyRaj and @Chicken_Slayer - You’re all Legends! Thank you again !!! 

Claudia1306

Bad news, the problem is back 

Barry58

Why doesn’t my stars turn into star dust once I have collected 15.  It has been struck on 15 for over a week now. HELP 

LadyRaffie

Hello @Claudia1306  

I just sent you a private message through here 

Have a Magic Tuesday

LadyRaffie

Hello @Barry58

Welcome to our Community
I'm moved your comment here to Support where other players experienced the same issue. 
As I told them:

We passed the info to the Studio and they are investigating this issue. 
In the meantime,
Could please provide the following information?

-Screenshot . For instructions on how to take a screenshot, please visit: https://www.take-a-screenshot.org/

-Platform you are using

-Could you please both tell me which platform are you using? 

-Your ID for the game.  Here you have the link on how to find it

Have a Bubblicious day!