Why does my Bubble Witch Saga 3 keep saying No internet connection?

https://community.king.com/en/bubble-witch-saga/discussion/comment/1031238#Comment_1031238

Hi @SYlvia77 I addition to our @johamilton passing you excellent tips I thought that you should know that if you are playing BBW2 it is now only available to play on a mobile device via king. Also there are no longer any updates through Facebook for this game. Hope this helps you further 👍🤨

johamilton

Hi @SYlvia77, I see you are new to the Community, so a big welcome to our family. Sorry you are having this problem for that long. You said you have tried everything, so I am going to presume that you have read all of the info here in support. Not just this thread, but there are others. And do you know that you need at least 2gig of memory ? Now I am talking about BW3, but probably BW2 is the same. Don't know if you are using a phone or a pc, but might want to check for updates. I won't go thru the other little things you could try because you have said you have tried to everything. So with that in mind, the only other thing I can think of is deleting the app and reinstalling. Please Be Aware that if you do this, you will probably loose all of your boosters. The reason I am offering this suggestion is that you said you were going to delete the game anyway. Hope it works or you 😉

SYlvia77

The problem with the internet for bubble witch 2 is on your side my internet works for everything I never had a problem till about 6mths ago I've done everything to try and connect with Facebook it just keeps saying no internet please can you sort it I'll just delete them altogether..

Hi everybody! I think I know what my (!) problem had caused. Because I bought a new phone in the meanwhile (now with android 10) I installed BW3 new onto this. And whow: I got into my KING account and the game was saved at level 2248.😀 That means that perhaps the last update on 27th May may cause my problem on my tablet with android 7. My progress had been stored in my account until then. Unfortunately, I prefer to play on tablet not on phone. So I am still waiting for one of the next updates to solve my problem not to connecting to internet with my tablet.

By the way: I use Samsung equipment...

https://community.king.com/en/bubble-witch-saga/discussion/300907/why-am-i-not-connecting

Hi all this is a ongoing issue my CM has come back with a update in that the team are aware and will get it fixed. However due the complexity of the fix they are unable at this time to give us a target date. In the mean time you can check you are up to date and your game Is saved then log out and turn your device off and on. You can also try a uninstall and reinstall then log out of the reinstalled game and turn your device off and on to retrieve your levels see if that helps reset it the warnings for the uninstall process is you will loose any boosters. These trouble shoots can sometimes solve a lot of lot of things. Sorry about your issue. 😔

jwellslea

Does anyone know when the connection issue might get resolved? I love this game but it’s getting more and more frustrating.

ounti

hmmm

shira17

No connection is coming in buvbke witch 3 since 2 months

Sukanta_Biswas

We warmly welcome you to the Friendly King Community's Bubble Witch Saga forum.

Show me a screenshot of the error message you received while trying to connect the game to the server.

Lilbit72

jewellslea, THANK YOU 4 your comment! I SUFFER from insomnia and started to believe was only non-social media person w/24/7 Wi-Fi! conny_c, as always, I appreciated your comments, but can assure you, not from signing in/ out Wi-Fi, since my personal Wi-Fi is on 24/7. Kim Elston, THANK YOU 4 addressing this issue. Unfortunately, I already uninstalled the game before conny_c "came into my world"! lol. I would like for her, jewellslea, and others to continue to ROCK the game.

Hi @done we have a discussion already ongoing with this issue that I have already raised. What device are you using. Our CMs are very busy at the moment so we are being patient until they can get back to us. Your patience will to be gratefully appreciated 👍🤔

@KimElston Thank you very much for your quick and detailed answer. Regarding my high level 😕 I 'll keep waiting, if the problem will be solved with a next update.

Hi all 6.10.5 is the latest version. I can assure you that the studio is aware and will get this fixed but it realy Is a complex task. That's why we have no target date right now. Sorry for the problems it is causing but we just have to wait. In the meantime you could try a uninstall and reinstall the warnings are to make sure youre game is saved so you dont loose your progress and if you have boosters its best to use them first as you will loose them. If you decide to do this make sure you log out of the game once it is reinstalled then turn your device off and on. This can sometimes help reset things for you. Sorry I cant be of much more help right now. But please let me know if anyone follows this and what your outcome is. 👍🙂

Hi all I can assure you that the studio is aware and will get this fixed but it realy Is a complex task. That's why we have no target date right now. Sorry for the problems it is causing but we just have to wait. In the meantime you could try a uninstall and reinstall the warnings are to make sure youre game is saved so you dont loose your progress and if you have boosters its best to use them first as you will loose them. If you decide to do this make sure you log out of the game once it is reinstalled then turn your device off and on. This can sometimes help reset things for you. Sorry I cant be of much more help right now. But please let me know if anyone follows this and what your outcome is. 👍🙂

After several consideratios, what I changed or did to get the problem: Could it be, that only this game is not able to get the new IP or MAC address after sign in and out of Wi-Fi?

After several consideratios, what I changed or did to get the problem: Could it be, that only this game is not able to get the new IP or MAC address after sign in and out of Wi-Fi?

dene

I'm not connecting to this game

dene

I'm not connecting to this game

jwellslea

Having the same issue: no internet connection found. I’m always connect to the internet! This so very frustrating! Is anyone working on this issue?

Lilbit72

OH MY, that is EXACTLY what I experienced! I could wake the tree,send lives, EVERYTHING until yesterday. Plus my tablet says I am connected. Plus plus, all other requiring internet work. Funny you ask bout fb. I wondered too if that what they promoting. NOT happening for this old bitty.lol

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Accepted answers

Lady_Choo

Still working on it I am afraid

We understand that's not good news

All comments

cmt

Hi game says no Internet connection not getting daily bonus or boosters but all other king games connect to Internet OK

RavenHair

I have been trying for months to connect the game to the internet. I have no connection issues anywhere else - all other apps working fine. I've tried restarting my iPad, switching between Wi-Fi and 4g etc. There is no update waiting so I assume it's all up to date. It's getting frustrating as I can't make potions, connect to the store, etc. I don't want to uninstall the game and lose my progress.

firebombmarkus

Hi @cmt @RavenHair and welcome to our adorable Community 😊 Do you still experience this problem? If you are logged in with a King or a Facebook account, your progress will be saved and will be back once you log in again. If you reinstall the game you will lose all the boosters though as they are saved on the device's memory.

I hope this is helpful. Have a wonderful day 🤗

BW3 - Error when I try to login via email. "There was no connection" when I do have internet access. I'm using Android. Also cannot access the shop to buy gold bars. I have deleted the game and re-installed and also turned off my phone and restarted

LadyRaffie

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

@QueenRaffie hi, i’ve done your tips. I have installed all updates, updated my iphone to the latest version, force closed all tabs and shut off the phone. Still no connection when trying to login. My connection is ok with other apps. I want to try deleting the app and reinstalling it. Have any idea how i still keep my levels because i cannot login at all. Thanks

I've uninstalled and reinstalled the game. The same error message when I try to login via email - no connection and I do have internet and it works fine. So fine that I can post this message. Regarding the store the error message is the shop is "The shop is closed. No products available"

Haha yeah you’re right, our internet is so fine that we can post this message. And when i contacted the support, they said i have trouble with my connection. I got that message about the store is closed too. And when you deleted then reinstalled the game, did you lose all your progress?

cmt

I'm also experiencing the no internet and store closed thing cannot log into my king account by any method

butterfly79 said:

Haha yeah you’re right, our internet is so fine that we can post this message. And when i contacted the support, they said i have trouble with my connection. I got that message about the store is closed too. And when you deleted then reinstalled the game, did you lose all your progress?

yeap, lost my progress but didn't mind that much. I've connected playing on my computer but I want to play on my phone as well

QueenRaffie said:

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

You wanted to know so I'm letting you know how it went.
Not good all at.
I'm not having a bubblific day.
do you have fix for this?

LadyRaffie

Hello everyone!

@ReneAlen , @butterfly79 and @cmt
I'm looking into it. Could you please, confirm/provide me with few details? :

- Your issue is on Bubble Witch 3
- The platform you use ( For instance, I know @ReneAlen you said you play on the computer, but I think the issue you are experimenting is on your mobile - Android? )
-Your Game app version
- And last, I would need you to provide me your Game ID
Here you have the link on how to find it

Thanks and yes, have a Bubblific day

QueenRaffie said:

Hello everyone!

@ReneAlen , @butterfly79 and @cmt
I'm looking into it. Could you please, confirm/provide me with few details? :

- Your issue is on Bubble Witch 3
- The platform you use ( For instance, I know @ReneAlen you said you play on the computer, but I think the issue you are experimenting is on your mobile - Android? )
-Your Game app version
- And last, I would need you to provide me your Game ID
Here you have the link on how to find it

Thanks and yes, have a Bubblific day

Thanks for getting back to me
I'm playing Bubble Witch Saga 3
Android, version 6.2.6
Game ID: ReneAlen

QueenRaffie said:

Hello @ReneAlen

Welcome to our Community

Try this troubleshooting:
https://community.king.com/en/bubble-witch-saga/discussion/246168/game-keeps-freezing-or-crashing-what-should-i-do#latest

Let me know how it goes

Have a bubblific day

You wanted to know so I'm letting you know how it went.
Not good all at.
I'm not having a bubblific day.
do you have fix for this?

@QueenRaffie
Thanks for giving concern on our troubles.
i’m playing bubble witch saga 3
iphone 7 version 6.2.4
userid: butterfly 8859268103

hope you can solve it

@ReneAlen

what level were you?

i’m level 1356 and i do mind having to start all over again 😀😀