Any progress on the "no connection" issue?

Pixie26

So the uninstall/install suggestion didn't work for me. Still cannot connect and all my progress has gone because I can't connect to log in 😢

johamilton

https://community.king.com/en/bubble-witch-saga/discussion/comment/1029152#Comment_1029152

Hi @Pixie26 what device are you on? Are you logging in thru FB or King?

Pixie26

Hi @johamilton I am using an android mobile phone to connect and my account login is for King. However, I can't log in to the account because of the lack of connection. The game worked fine on my phone for years until a couple of weeks ago so I am not sure what is causing the problem. Any advice would be appreciated 😊

johamilton

https://community.king.com/en/bubble-witch-saga/discussion/comment/1030397#Comment_1030397

HI @Pixie26 , thank you for getting back with me. Just to let you know we are aware of this problem and is working on it and we do not have a fix date as of yet. But for some other suggestions, I don't know if you are aware of this or not, but to play the games you do have have a minimum of 2gig of memory free at all times to connect to king games. So please check that. I know you cannot log in right now, but when you reinstalled the game did it give you an option to change your password. Sometimes that helps. . One more thing you can take a look at..This is specifically for the Android .https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Pixie26, I hope something in all this info works for you.