My Game is not working - (Now fixed)!

johamilton

Hi @Denny1001, we are aware of the problem. If you go HERE you can read what needs to be done. 👻

shaaaa

Have a Samsung a11,game was working fine,I downloaded the new update for best.

Loaded game,I started at lvl 1( previously was around lvl 1k) played lvl 1 and 2.

Logged in after with username, now game is freezing/ won't load.

It is building a lot of cache quick.

Cleaned all cache,have memory,uninstalled game downloaded from Google play again,restarted phone.

Still crashing.

shaaaa

This is for bubble witch 3

PrettyBubbles

@martagea and @beatriceZ Thank you 👍

Hopefully your levels will be restored later today if not it will be monday ⭐

bianca70

What must i do, i Connor what i must do

PrettyBubbles

Hi @bianca70

I have copied down our recommendations for your convenience

Please uninstall your game

Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password

Please no longer use your Facebook account

play1 level then log out and turn your device off and on

If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.

After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.

Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.👍⭐

PrettyBubbles

Hi @shaaaa can I ask do you play using Facebook 🤔⭐

shaaaa

No,log in from the app, king only

shaaaa

For what ever reason, I just cleared the cache and data again for the app, it started working again.

PrettyBubbles

Hi @martagea and @beatriceZ

Please restart your device as your levels have been restored

Happy gaming and have a starlistic evening ⭐👍