star cat rewards not working

King_admin

This discussion was created from comments split from:  😀 Will you stay on our Tagging List? 😀.

samo99ro

Thank you!

PrettyBubbles

Hi guys our cm has recommended you to follow this guide

If you select 👉 here 👈 you can read the advice

Even though some trouble shooting has already been followed Please do follow the guidelines

Please let us know how you get on 💓

XmasBaby1225

Hello! I just want to mention that I am also experiencing this exact same problem and have been for almost a month now. For me, it started with the first round of this current Star Cats Season and we are now in the fourth round and the rewards are still frozen and will not advance. In fact, I have quit playing because this is so aggravating. You struggle to complete the level and then receive no rewards for it. When is this going to be fixed? This problem is definitely on your end and not ours. Thanks! 😭

samo99ro

I think I forgot to mention a detail. Maybe it's important.

The rewards being frozen are those of the FREE AREA. It makes me suspicious…

SnowBird1939

https://community.king.com/en/bubble-witch-saga/discussion/comment/3108376#Comment_3108376

I’ve done that, and now I was told to go to the community and still nothing happens. I didn’t receive any of my gold bars for I paid for! This is the 2nd time this has happened to me. Please help and/or resolve my issue please!!

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3136729#Comment_3136729

Hi my friend sorry you are having so much trouble with going here and there

I do not know why customer services would refer you back to us

I have mentioned it to our cm as she may be able to spread some light on why 💓

Snow_Rider

https://community.king.com/en/bubble-witch-saga/discussion/comment/3136729#Comment_3136729

That sounds really frustrating 😓 Please share your Game ID so that we can look into it! To find it, please visit the thread: https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id