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Hey guys, is anyone else experiencing this on the rewards page...or lack of rewards i should say?! (see screenshot)
Any idea what's going on @PrettyBubbles @johamilton ? I've force closed the app and cleared cache but it's still the same 🤔
Hi my friend yes we have been having issues each season for a while now
When I raised it more than once our cm advised to go to customer services
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again Also explain you have already tried all trouble shooting steps here in the community so we have refered you to them as there is no more we can do here in the community
Please let us know how you get on 💓
I came in second for the star cats season master league, but it won’t let me claim the reward. And yes I still only see blank when I go for my other star cats season rewards.
We have another issue after this update @PrettyBubbles 😭 The ads aren't playing properly to earn the extra bubbles. It asks if you want to watch an ad, that works ok, but then it asks 'watch another', but once it's clicked on it takes you straight back to the game which means you don't get all the extra bubbles. And i've only just had these ads back, first time in absolute months and they're not working properly 😩
Screenshots for your perusal 😁
It’s still not working on my end…can’t claim rewards. Will there be another update on Monday? Or was the one yesterday it?
Hi guys we received an update yesterday with a fix included for the star cat season
If your icon had remained after the event had closed please check your update is not pending as your rewards should now be visible 💓
Yes my friend we received an update yesterday yaaay 🥳 so glad it came through and released the lock for the prizes 💓
Hi my friend I am very well tjsnk you for asking I hope you are too
Yes unfortunately this bug is an issue we are hopeful that once the fix comes through for the next season it will reset the icon at the same time 💓
Look like Claiming Rewards is back on Star Cats Season is fixed, after update new version of game.
Yup same blank event page.
I also refuse to reinstall this game. Nothing is saved and you lose everything which sucks. Just fix the issue please.
Hi my friend welcome to our friendly BW3 family 👪 it's lovely to meet you
Sorry you have experienced this issue
Although not nice we will now have to wait for the next season where we are very hopefully there will be a fix 💓
what can be done to rectify the problem as it is not our system but there system that has caused the problem of not getting the rewards that we are due to get. It is not worth playing bubble witch 3 anymore
Thanks for the update @Snow_Rider 🤗
Much appreciated @PrettyBubbles 🤗
Hello there! First and foremost, a big thank you to everyone for continuing to report the issues. We’re reading all your comments and sharing them with the Studio. While the event has now ended, you might still see the Rewards Tab— but no need to reinstall the game. Rest assured, the team is fully aware of the issues you're experiencing, and we sincerely apologize that the event didn’t run as expected.
We’re taking all of your feedback to heart and will work hard to ensure that the next season event runs much more smoothly.
Thanks again for your patience and support! 💫
Yes me too
Hello @PrettyBubbles its my pleasure.
Thank you my friend for your helpful response 💓
We do have a known issue currently
I will move you over to dedicated thread
In the meantime if you select
👉 here 👈 you can join the progress 💓
Hi my friends sorry you have experienced this issue
Please select 👉 here 👈 to follow the progress 💓
Hi my friends I agree as its not your fault
I will pass this on to our cm for her thoughts 💓
New here? Sign in or create an account to join the fun.
… contacting support … there really is no point …
Cheers to that!
>venting on<
Contacting King Support - - there is an oxymoron right there for you - - contacting king support is similar to me going into our backyard, talking to the tree and showing the tree some pretty pictures from Bubblewitch3 and the problem. The response from the tree is actually more helpful than the nonsense king support (ROFL) pulls randomly out of some hat. Now get this - there is not a single tree in our backyard. No tree, no talking to a tree, no response from a tree - DUH - and it would still be more helpful to talk to an imaginary tree than contacting king support. They give all other customer support staff a bad rep.
>venting off<
I know, not helpful, maybe not nice, but well deserved IMHO.
Bubbly greetings,
Stefan
Agreed, it's a pointless exercise sending the first email, let alone follow up ones.
It makes me wonder if there are any real CS agents replying to us or is it just automated replies from a bot? 🤔
I'm not trying again @PrettyBubbles , i give up!
Unbelievably though, i just this minute had an email from them asking me to give feedback on the 'help' i received. They're having a laugh at our expense methinks!
Purtroppo non me le dà sono al livello 7680
I had to laugh on this one. 😂💕
I'm having the same problem with the rewards missing. I wasn't going to message support though because they don't help, and after reading this thread i definitely wouldn't 🤭
Lmao @johamilton , laughing is all we can do really because who are we going to complain to, Support? Oh, wait... 🤣
Sorry you're having the same issue. And you had the right idea on not emailing support, because well, what support is there for us exactly?
Better off just putting up with it and losing out on the rewards that we actually win, because i'd rather keep my sanity than play the back and forth email game with support 🙄
Hi my friends I have raised this and your issues with customer services once again
I am now awaiting any feedback 💓
Hey Witches and Wizards! 🧙♀️✨
Thank you all for reporting the issue! We want to let you know that the Studio is aware that some players are having trouble claiming rewards in the current Star Cats season. Our team is working hard to find a solution!
We’ll keep you updated in this thread as soon as we have more information. 💬
Thank you for your patience 🧪💫
@PrettyBubbles
Thank you 💓
I’m having the same issue. I contacted support, but doubt much will come of it.
Thank you @Snow_Rider and @PrettyBubbles 🤞🤞🤞🤞
You are very welcome my friend 💓
Hi and welcome to the BW3 Family. Yes there is a problem and has been reported. Here is the comment for our Manager👇️
We want to let you know that the Studio is aware that some players are having trouble claiming rewards in the current Star Cats season. Our team is working hard to find a solution!
I’ve just paid for the rewards and all I’m getting is this ….. unable to claim any rewards. Anyone else getting it?
Yes. I reported the issue on Sept 9. Reply was they are working on
Thankyou for letting me know. How do I report it to them as the more people that report it the better chance x x
Melanie when u open game click on home icon, then click on the support
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