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Unable to play the background music after minimizing and restoring Bubble Witch 3. Is it by design?
michellehdr
Posts: 6
Level 2
in Support
Unable to play the background music after minimizing and restoring Bubble Witch 3 Saga & v9.5.0.0 on Windows 11. Is it by design?
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Answers
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Hi my friend welcome to our friendly BW3 family 👨👩👦 it's lovely to meet you
The current version is 9.6.0.0
Please check you have no updates pending
Once you are on the up to date version you may need to go into your game settings and reselect your preferences 💓
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I still could repro the bug on version 9.6.0.0. Could you please take a look at it? Thanks!
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Hi my friend can you check you have both sound settings turned on as below 💓
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@PrettyBlueBird both sound settings are turned and still could repro the bug. Could you please take a look again at it? Thanks!
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Hi my friend if both of those tabs are green you should be able to hear the music
Please check your actual device volume is up 💓🎄
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@PrettyBubbles I did have the volume up. Still not hear the sound.
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Hi my friend one thing left for us to try with you would be to clear the game cache
Here is how on windows 11
Clearing the cache removes temporary files, but it won't delete any downloaded files such as games or login credentials, or custom settings.
Open Settings from the Start menu or by pressing Win+i
Go to System > Storage
Select Temporary files
Select the content you want to remove the cache from
Select Remove file/files
Select Continue to start the deletion process
Clearing the cache can help fix lots of issues on your device like games not downloading, the apps being stuck in offline mode, or game downloads or updates being stuck on a certain percentage.
Please let me know how you get on 💓🎄
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@PrettyBubbles we tried with the instructions you provided, but still could repro the bug. Is there anything else we need to try?
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Thank you for trying my friend
I will raise it with our team and see if they can advise any further for you 🎄💓
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Hi my friend the version you need to be on is 9.7.0.0
Can you please check you have no pending updates and provide your game ID
You can find this by selecting profile then double tap the King logo at the top of the page 💓🎄
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