Unable to play the background music after minimizing and restoring Bubble Witch 3. Is it by design?

Hi my friend welcome to our friendly BW3 family 👨‍👩‍👦 it's lovely to meet you

The current version is 9.6.0.0

Please check you have no updates pending

Once you are on the up to date version you may need to go into your game settings and reselect your preferences 💓

Hi my friend can you check you have both sound settings turned on as below 💓

Hi my friend if both of those tabs are green you should be able to hear the music

Please check your actual device volume is up 💓🎄

Hi my friend one thing left for us to try with you would be to clear the game cache

Here is how on windows 11

Clearing the cache removes temporary files, but it won't delete any downloaded files such as games or login credentials, or custom settings. 

Open Settings from the Start menu or by pressing Win+i 

Go to System > Storage 

Select Temporary files 

Select the content you want to remove the cache from

Select Remove file/files

Select Continue to start the deletion process 

Clearing the cache can help fix lots of issues on your device like games not downloading, the apps being stuck in offline mode, or game downloads or updates being stuck on a certain percentage. 

Please let me know how you get on 💓🎄

Thank you for trying my friend

I will raise it with our team and see if they can advise any further for you 🎄💓