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Unable to play the background music after minimizing and restoring Bubble Witch 3 Saga & v9.5.0.0 on Windows 11. Is it by design?
Hi my friend as this is an isolated issue we can not reproduce it unfortunately everything has been tried so far๐
Hi my friend I have gone back to our team for some further advice
What device are your currently using ๐
@PrettyBubbles could you please take a look at the bug again? We still could repro it on
latest version v9.7.0.0
@PrettyBubbles
Verified the issue with latest version v9.7.0.0 and the issue is found to beย Repro. Game ID: 15425423085
Ok can you please provide your game ID
You can find this by selecting profile then double tap the King logo at the top of the page ๐๐
@PrettyBubbles still repro with the latest App version 9.7.0.0. ๐
Hi my friend the version you need to be on is 9.7.0.0
Can you please check you have no pending updates and provide your game ID
Thank you for trying my friend
I will raise it with our team and see if they can advise any further for you ๐๐
@PrettyBubbles we tried with the instructions you provided, but still could repro the bug. Is there anything else we need to try?
Hi my friend one thing left for us to try with you would be to clear the game cache
Here is how on windows 11
Clearing the cache removes temporary files, but it won't delete any downloaded files such as games or login credentials, or custom settings.ย
Open Settings from the Start menu or by pressing Win+iย
Go to System > Storageย
Select Temporary filesย
Select the content you want to removeย the cache from
Select Remove file/files
Select Continue to start the deletion processย
Clearing the cache can help fix lots of issues on your device like games not downloading, the apps being stuck in offline mode, or game downloads or updates being stuck on a certain percentage.ย
Please let me know how you get on ๐๐
@PrettyBubbles I did have the volume up. Still not hear the sound.
Hi my friend if both of those tabs are green you should be able to hear the music
Please check your actual device volume is up ๐๐
@PrettyBlueBird both sound settings are turned and still could repro the bug. Could you please take a look again at it? Thanks!
Hi my friend can you check you have both sound settings turned on as below ๐
I still could repro the bug on version 9.6.0.0. Could you please take a look at it? Thanks!
Hi my friend welcome to our friendly BW3 family ๐จโ๐ฉโ๐ฆ it's lovely to meet you
The current version is 9.6.0.0
Please check you have no updates pending
Once you are on the up to date version you may need to go into your game settings and reselect your preferences ๐
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Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
๐ General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:ย Force close apps and restart your device. Updates:ย Check that you have the latest game and device updates. Memory:ย Keep at least 2GB free storage for smooth gameplay. Connection:ย Use WiFi instead of cellularโฆ
