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My Game is not working - (Now fixed)!
Answers
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Hi @Denny1001, we are aware of the problem. If you go HERE you can read what needs to be done. 👻
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Have a Samsung a11,game was working fine,I downloaded the new update for best.
Loaded game,I started at lvl 1( previously was around lvl 1k) played lvl 1 and 2.
Logged in after with username, now game is freezing/ won't load.
It is building a lot of cache quick.
Cleaned all cache,have memory,uninstalled game downloaded from Google play again,restarted phone.
Still crashing.
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This is for bubble witch 3
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@martagea and @beatriceZ Thank you 👍
Hopefully your levels will be restored later today if not it will be monday ⭐
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What must i do, i Connor what i must do
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Hi @bianca70
I have copied down our recommendations for your convenience
Please uninstall your game
Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password
Please no longer use your Facebook account
play1 level then log out and turn your device off and on
If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.
After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.
Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.👍⭐
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Hi @shaaaa can I ask do you play using Facebook 🤔⭐
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No,log in from the app, king only
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For what ever reason, I just cleared the cache and data again for the app, it started working again.
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Hi @martagea and @beatriceZ
Please restart your device as your levels have been restored
Happy gaming and have a starlistic evening ⭐👍
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