Support

Help with your game and FAQ's

Support	Discussions	Comments	Latest Post
FAQ Last: Can I move my game progress onto a new device?December 10 1070	107	0	Can I move my game progress onto a new device? QueenMia • December 10 in General Questions

Support	Started By	Replies	Views	Most Recent
Why haven’t the “Bonus” points been added for the past 4 months? Last: Pummy_Raj3413:58AM Answered by: corinnek	corinnek December 9	1	34	Pummy_Raj December 9
Did something go wrong with your purchase? Last: QuinnRasta118253:58AM 1 2 Announcement by: QueenMia	QueenMia October 11	25	118	QuinnRasta December 9
Why does it say I have 15235 hours to next level Last: AlejHerrBar2k35233:58AM Answered by: matudu	matudu December 9	3	52	AlejHerrBar2k3 December 9
How to change my game avatar? Last: Alansmart2633:58AM Accepted Answer by: galaxy_flier	galaxy_flier December 8	3	26	Alansmart December 9
I got charge snd didnt get my hour free lives or any bombs Last: JustPlaying2013:58AM Answered by: ruth75069	ruth75069 December 9	1	20	JustPlaying December 9
Why don't we get more lives? Last: JustPlaying1813:58AM Accepted Answer by: Manuele2007	Manuele2007 December 9	1	18	JustPlaying December 9
Starting from level 1 again Last: TaniaSloan10343:58AM Accepted Answer by: bella12	bella12 December 8	4	103	TaniaSloan December 8
Why would I pay $3.99 to open the piggy bank to access gold I earned playing for FREE? Last: Joseph4517943:58AM Answered by: ShortStuff	ShortStuff December 8	4	179	Joseph45 December 8
How do I receive credit or a refund for purchased bundle packages that only credited the gold bars? Last: Joseph456113:58AM Answered by: Jbrachel24	Jbrachel24 December 8	1	61	Joseph45 December 8
Is there any way to get an old account back? Last: firebombmarkus3813:58AM Answered by: Deisy19	Deisy19 December 7	1	38	firebombmarkus December 8
I thought I was top of the Weekly Race last week but I haven’t received a prize. Last: Alansmart4763:58AM Answered by: cscargill	cscargill December 6	6	47	Alansmart December 7
Why does my free life's disappear when I log out Last: Joseph452023:58AM Answered by: bettysmithflossy	bettysmithflossy December 6	2	20	Joseph45 December 7
(Unsupported Language) level 3963 Last: QueenMia1513:58AM Answered Closed by: Tony_de_Jong	Tony_de_Jong December 7	1	15	QueenMia December 7
HELP! I have been Having major problems with the candy crush friends game. Last: mimics5463:58AM Accepted Answer by: mimics	mimics December 6	6	54	mimics December 7
(Unsupported Language) Welten Candy Crash Soda Last: QueenMia3023:58AM Answered Closed by: saamiiraa33	saamiiraa33 December 5	2	30	QueenMia December 7
(Unsupported Language) He realizado una compra y no he recibido su contenido. Last: vero8234133:58AM Accepted Answer Closed by: vero82	vero82 December 6	13	34	vero82 December 7
Unable to get Misty on Candy Crush With Friends Last: QueenMia62133:58AM Answered by: aquaranta40	aquaranta40 December 2	13	62	QueenMia December 7
I can't get on Facebook Last: QueenMia3823:58AM by: Debra_Lebrun	Debra_Lebrun December 4	2	38	QueenMia December 7
My gold bars are randomly disappearing for no reason. Last: Veeresh2843:58AM Answered by: Ryan_Tovcimak	Ryan_Tovcimak December 7	4	28	Veeresh December 7
Game crashing on level 589 Last: Veeresh11993:58AM by: NRN	NRN December 5	9	119	Veeresh December 7