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I do not receive lives (Working on a fix - Please READ)

QueenMiaQueenMia Posts: 3,237 Community Manager
edited February 19 in Support

Sending and receiving lives is quite straight forward! However, we seem to be having some issues with these. Please read our update below to know what to do:


** You are not receiving lives? READ below **


Our Teams are actively working directly with third parties to fix this, however, some implementations need to be done which might take some time. We are very sorry and understand it is frustrating but you can also win extra lives in our daily rewards and mystery chest now :) 

Thanks a lot everyone for your understanding and patience. 


** Here is how lives work in the Candy Crush Friends Kingdom! **

If you lost a life or more, please click on the heart in the top left corner. After receiving a life you will then have the option to give lives to friends.

As soon as you run out of lives then you are given the option to ask your friends to send you some help or use the lives which have already been sent to you.






Please note that you can only accept a maximum of 5 extra lives from friends and only when you have no lives left. If your friend sends you multiple sets of lives then you will only see one set in the queue, once they have been accepted then you will be able to receive any more requests which are then resent.

If you wish to purchase extra lives, simply use up all of the help that has been sent to you and a pop up will appear offering you the option to buy more lives.


Watch the tutorial:



Welcome to the King Community!
Check our Discussions Section to find out how to win Gold, Boosters or goodies!



Candy Friends contest - Free Boosters here
You think you have what it takes to beat me?

Best Answer

  • QueenMiaQueenMia Posts: 3,237 Community Manager
    Accepted Answer
    Hi everyone and than you very much for all the feedback! We need these to help us investigate and fix issues! 

    As I said in a previous post, our Teams are working directly with third parties to fix this, however, some implementations need to be done which might take some time.

    However, we think there might be another issue affecting Kingdom players. Therefore, if you are connected to the Kingdom (and to the Kingdom only, not Facebook), please let me know what's your issue (Can send but not receive/ Cannot send nor receive/ etc) and your Game ID below so I can pass it to our Team for further investigation. That would help us to understand what's going on and be able to fix any issue that may be ongoing. 

    If you don't know how to find your game ID, check this ;) 

    Thanks a lot everyone for your understanding and patience. 
    Accepted Answer

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Candy Friends contest - Free Boosters here
    You think you have what it takes to beat me?

Prev13456722

Answers

  • QueenMiaQueenMia Posts: 3,237 Community Manager
    edited October 2018
    @heatherbenn

    Click on the heart on the top left corner to see how many lives you have and be able to send or receive lives :) 


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Candy Friends contest - Free Boosters here
    You think you have what it takes to beat me?

  • Ddjanzen49Ddjanzen49 Posts: 5
    Lynette,  it doesn't work like that on my phone. Tried it on 2 different devices and no lives issued. Wife has tried it on her different phone device and Ipad and it doesn't work. 
  • crystelcrystel Posts: 1
    I'm not able to give my friends lives through Facebook,it says that my phone doesn't support the game but I have downloaded the game and playing.. please help....
  • mp5453_mp5453_ Posts: 1
    I'm having the same problem with receiving line for my friend I request but they haven't sent any other they don't get my request
  • eddieeimickeeddieeimicke Posts: 8
    edited October 2018
    I am not receiving lives in the game and sending my friends lives they don't receive them. I am connected to Facebook 
  • eddieeimickeeddieeimicke Posts: 8
    I have the same problem. Game has bugs
Prev13456722
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