Olivia's Quest Disappeared

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  • Xaha2225Xaha2225 Posts: 2
    edited May 8
    Hello QueenMia,
    I also play on Windows 10 and Olivia showed up after the 1.12.4 update 2 weeks ago, after I played some levels in the enclave I ran out of lives, and closed the game, I never saw the Olivia Quest again...
    I did hope that the 1.12.5 fix would sort out that bug, but it didn't. So I did wait to 1.13. that is not released/pushed in the store until now. Maybe I should have reinstalled the game and played it at once without closing the app, but then my boosters were lost.
    Its a shame that such a significant bug was not observed in testing and that a fix didn't fix it, either. But things happen.
    That's why a clearer communication would be desirable! E.g. if the same quest will be pushed again (maybe) in a month or in the very near future, so that we could have rest well, knowing we will get a second chance. Especially, it is this time not our own fault for missing out a character. It would also prevent the trouble to find a solution by the players oneself, but then loosing all boosters or even the game progress! Btw. do you recompense all boosters that are lost (if I can proof it by screenshot/ or maybe you see it in a hidden timeline of the specific user id)?

    my user id is: 5449963269
  • QueenMiaQueenMia Posts: 4,322 Community Manager
    Hey there, @icee@chunky, @Xaha2225,

    I hope you're having a good Monday :) Apologies for the delay! 
    A sweet surprise is now waiting for you in your game! You need to force close the App and once you open it, you'll see a pop up!

    Thanks for your patience and understanding! Have a great week and see you around in the Community πŸ’

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  • chunkychunky Posts: 4
    Thank You QueenMia!
  • iceeicee Posts: 6
    Thank You so much Queen Mia!!
  • QueenMiaQueenMia Posts: 4,322 Community Manager
    You are most welcome! We're really sorry that you were not able to play the event properly, but we're making sure to avoid that kind of issues in the future  πŸ™‚

    And if you need some extra treats, you can always participate in our sweet contests, just here, or join the fun in our Discussions section while waiting for more lives πŸ€—

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  • Xaha2225Xaha2225 Posts: 2
    A big thank you QueenMia, from me, also!
  • Mattia_Mattia_ Posts: 62 ✭✭✭
    Hi @QueenMia ! I had issues too with this challenge and I'm very sad 😭 This is my ID if you can help me: 1864830632
    Thank you so much!
  • Mattia_Mattia_ Posts: 62 ✭✭✭
    Thank you SO MUCH @QueenMia ! I really appreciate that! If I knew that before...!!! I'm saying this because I have collected EVERY costume so far, but I only missed Santa Yeti because the game didn't show it to me... If I only knew that I could write here in that moment... 😭
    Anyway, thank you very much again! Have a nice day ❀️
  • QueenMiaQueenMia Posts: 4,322 Community Manager
    You're welcome @Mattia_ πŸ€— See you around the Community πŸ’

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    Candy Friends - Win Free boosters - Here
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  • Mattia_Mattia_ Posts: 62 ✭✭✭
    edited May 15
    @QueenMia You can't do anything for the Santa Yeti costume, right? 😞 Or can you do something? I have obtained every costume so far, except that one... Because the game didn't show it to me during December... [I don't want to look like a "profiteer" (I don't know if this is the right word, I'm not English sorry 🀣)]
  • QueenMiaQueenMia Posts: 4,322 Community Manager
    Sorry, @Mattia_, I'm afraid there's nothing I can do for Santa Yeti... but I'm sure he'll be back in the game at some point and you'll be able to catch him this time ;) 

    Welcome to the King Community!
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    Candy Friends - Win Free boosters - Here
    Bubble Witch - Let us know what's your fav book and win 10 Gold bars - Here
    Bubble Witch - Give feedback to our Studio for a chance to win 10 Gold bars - Here

  • FlorenceFlojackFlorenceFlojack Posts: 2
    Hello, I completed the ten levels for Olivia and received half of the stickers. Now Olivia and all the stickers have disappeared from by sticker book. Can you please get those added back on?
  • TeacheTeache Posts: 1
    I have the same problem that florence. I finish the event but just give me half the stickers and them dissapered. My name in game is mathias teache vincule facebbok
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