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Why don't download characters in Candy Crush Friends
Answers
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Hi @PummyRaj
This issue appeared to me too yesterday after the app updated to the latest version (1.51.4) in my Android mobile
The update fixed the crashing problem that happened after I get booster stickers from watching ads. I'm able to accept my extra ads rewards, return to the main map but when I click on any level I can't play because no costume can be chosen. I tried them all, nobody works unless I close the app and launch it again, then the costumes reappear. I logged out, cleared cache, restarted my phone and logged in but this still happens every time I watch ads, it's not a big issue in the end but I wanted to report it
EDIT: now the characters loading issue happens after watching ads for extra moves too
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Hello dear @Pitty_Kitty ๐ค Hope you and family are doing great!
I am sorry to know that the "characters loading" issue has occurred in your game too ๐
At first I thought it could be the special characters, as Werner and Pinga were having issue with Summer Tiffi. But, looking at your screenshots, it is definitely not! Thank you for sharing them.
Are you on a Samsung Device or iOS? Also, not sure if the team needs it or not, please post your game ID also.
Talk to you soon. Have a Crushastic Day ๐ญ ๐ญ
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I'm great thank you @PummyRaj, hope the same for you and your family ๐
My device is Samsung (Android) and my ID is 6875273150
By the way, I'm able to restore all my characters but angel bubblegum troll doesn't cooperate (I mean, what do we expect from him ๐คฃ) and I can't make it work now. I don't have original bubblegum troll in my scrapbook so I can't use the character at all on my mobile.
(Angel BGT works fine on my w10 app)
I saw @annielynn79 is having a similar problem with Angel here
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Hello again dear @Pitty_Kitty ๐ We are all good, Thank you ๐
That's great to know that other characters are back in your team ๐ ๐๏ธ
How did it happen? Did you do anything differently OR installed an update? Can you please let me know?
Just as I was suspecting... the issue is occurring on Samsung devices (for now)!
I have attended the thread by "Annielynn", as Werner as tagged me there. But for some reason, my comment is not being posted and staying in Draft (It happens sometimes, I will have to keep on trying ๐ )
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Hello @annielynn79 ๐ค A Warm Welcome to our Wonderful King Community!
I am so sorry to know that the Bubblegum Troll is being mischievous in your game and does not want to help you out with the level ๐ค
Can you please tell me which device you are using? Also, is it only the "Angel Bubblegum Troll" that is having the loading issues? All other characters working fine?
I would suggest you to finish the level with another character OR different costume of BGT for now, UNTIL the issue gets resolved.
Once the team is back to work, I will come back with any update I have ๐๏ธ
Thank you very much for understanding and your patience.
Talk to you soon. Have a Crushastic Day ๐ญ ๐ญ
