Characters stuck downloading- Under investigation!

DieOmimi

Thank you for your feedback @Jelly_Minah. Unfortunately, now the Jelly Queen has a problem with charging. It seems like a bigger deal, the studio is working on a solution.

CarolSW

Hi, stuck on level 2431 as none of the characters are available. What’s going on?

tomatopotato

My Olivia is now fixed, but Jelly Queen doesn't load. My ID is 12334519940.

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1805772#Comment_1805772

You are not the only one who has this issue with the jelly queen l also have it everyone does so just be patient and wait for any updates

DieOmimi

@CarolSW there is currently a problem with the Jelly Queen, it is currently being investigated and the studio is working on a solution.

If you're also having trouble with other friends, please check for updates to your game first and run them. If this solves your problem, you can continue playing. Otherwise, please try the standard troubleshooting: Log out of the game, turn off / shut down the device completely for a few minutes. Then turn it back on and log in to the game. You also need a strong and stable internet connection. 

kimmyfran

OK found my ID 1002302159

Thank you!

Rifka_Belkin

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1803354#Comment_1803354

My freezing only happens at the beginning of a new level and forces me to quit the round and restart it. That also means I lose a life and my winning streak.

As for loading a player in a different costume when they won't load.. if they won't load,how do you change the costume?

Thanks!

DieOmimi

@Rifka_Belkin For me, the screen freezes when I choose a friend who brings "energy" as a gift and at the same time I have received the same "energy" as a reward and it is active. By "energy" I mean what is displayed in the Nutcracker in my example. The Jelly Queen brings a striped candy, the chewing gum roll a wrapped candy.

When you start a level, you will be shown the possible joy of it. If you have more costumes for this friend, you'll see it like in my example with the Nutcracker. I could then choose the Nutcracker in a different costume. Unfortunately, it does not work with the Jelly Queen at the moment. But it should work for all other friends.

iculkn

Galaxy S21 Ultra 5G. It was just Jelly queen stuck before and now it's all characters, can't play the game at all anymore. I am an actual paying customer who has lost the use of so many boosters and timed .

I would also have random start of a level and you could not do anything at all but use boosters. This games latest update is so problematic.

Id#1652792440

I cleared cache several times. When I uninstalled and reinstalled it locked the game up completely. Fully taking away all my timed perks.

Thid is now turning into robbery.

Update: jelly queen still refuses to download. Others appear to be back to functioning, but still am out so many time boosters and perks.

Roha

Jelly Queen won’t load