Characters stuck downloading- Under investigation!

Laurenmlh

I had this with one of the costumes for the character (Jelly queen) but was able to play with her another costume. Check to make sure your game is up to date. If your on your phone check to make sure your phone has no updates. Restart your device. You may want to clear the cache from the game as well to see if that helps. Someone else may know more for this game specifically but these are always my go to trouble shooting techniques for when technology acts up 😊

DieOmimi

Thanks @CyborMedic.

I noted it. Unfortunately, I can't give a success message yet. The studio is still working on a solution. Please be patient. 

As soon as I hear something or even realize in my game that it's okay again, I'll let you know.

Fran_Coursolle

I have been having the same problem for a few weeks now.

it’s ALL characters and ALL costumes.

at first it was only when I wasn’t connected to wifi. Now it happens sometimes even when I am. There is no sure fire way to make it work. Just try again later.

i am not happy.

Stepgoose

I am still unable to play. Every time I select a character to play, it says it is downloading and never completes the process. I have logged out and back in, restarted my phone. Please fix the issue. I know others have had the same problem.

Screenshot_20210915-181131.jpg

Jengapuzzle

I’m having the same issue with the queen? Olivia? It doesn’t download. What gives?

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/349500/download-wont-finish

You are not the only one am also experiencing this issue with jelly queen but is kind of different the original one with out coustume is stuck at downloading and the spring coustume has glitches

Gameplay

I nope we get some news from @DieOmimi @gr33n3y3z @Lola_Pop any day now but let's just be patient

Jengapuzzle

I’m downloading Olivia and it never works. User ID 1166677956

King_Neal

Hi @DieOmimi,

My Olivia problem was fixed, but I had an update to my game today and now my Jelly Queen is getting stuck on downloading! 🙁

Can the studio fix this problem the same way they fixed Olivia?

My game ID is 9229886953

Thank you.

gr33n3y3z

Hi @Stepgoose &@Bubble

This has been reported. It's happening to me as well with the Jelly Queen only.

May I please get your game ID's @Stepgoose & @BubbleGumSoda? Hopefully soon there will be a fix.

@Stepgoose , if you're unsure how to find your game ID here's a helpful link👇

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

I'll keep you both posted. 🍭

DieOmimi

Hi @nnarkis with the Jelly Queen there seems to be a bigger problem. I already reported it last week. It seems to affect all players and all platforms. Therefore, a single repair is unfortunately not possible. But I will put your ID on the list so that I can inform everyone if there is a solution.

Until then, we can only wait. I'm sorry I don't have better news. I myself am also sad because in new levels I am now only offered friends, with whom I often need many attempts.