Characters stuck downloading- Under investigation!

Nic555

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1782052#Comment_1782052

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1782052#Comment_1782052

Hi, I have the same issue with Olivia. I play on iOS all updates done. My ID is 12067650952 please help @DieOmimi Thanks 🙂

DieOmimi

@Nic555 I will also share your ID with the studio. Please be patient, they don't work there on weekends.

Kate3A

Hi, Olivia doesn't load in my game either,

this is my ID: 12187500257

DieOmimi

@Kate3A I can now also pass on your ID to the studio. Please be patient until Monday.

DieOmimi

@Nic555 Have you already looked around our cute community? You may want to take part in one of our competitions for the chance to get gold bars for your game.

Please have a look here: WIN GOLD BARS! Fork in the road contest! — King Community

and here: 🧐 Can you guess my score? 🤔 — King Community

I would be very happy if you have fun with us. 😍

daddyohh

I have tried reinstalling the game and have plenty of space left on my Samsung A71 phone. The Jelly Queen was available for a long time and then suddenly disappeared.

theredrabbit

Hello, what you say sometimes usually happens that it appears downloading and does not end because the server is busy but in your case it may not download because you do not have the main character. You can try to clear the cache (you will lose the enhancers) or wait patiently as sometimes with the passing of the days it is solved

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@daddyohh

cq48455

I'm having same problem. She is spinning started yesterday evening. Last time I reset it lost too much so am waiting it out but slowing down my game.

DieOmimi

@daddyohh @cq48455 some players have trouble loading different characters. I'm also one of them, with me also the Jelly Queen gets stuck at the store. Until the studio releases a fix, we can report the player's ID so that there may be a manual fix for those players.

That's why I ask you to tell me your ID here. 

Please go to your profile in the app. Above your avatar you will see the lettering "King". There you double click on it. A number will appear, which is your player ID.

As you can see, my ID is 5688606047.

Please let me know your ID. I only need the ID, no other data. If you take a picture, like me, please cover all personal data such as email, full name, etc. They are subject to data protection and should not be published.

Thank you very much.

Laurenmlh

My Jelly queen, the one with the bee hive earrings started this today. It would let me use original Jelly queen but not the costume