Characters stuck downloading- Under investigation!

mrlolli · September 2021

Hello, I came here to make this same thread with Olivia downloading but I see this is a common problem. My user id is 12296397277. Like others, I tried everything including reinstalling and nothing's working. Thank you.

carmenechevarria · September 2021

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1782053#Comment_1782053

Thank you for getting my Olivia fixed😉

mrlolli · September 2021

There was an update today and now Olivia is working for me, hopefully it'll last.

ElusiveOwl · September 2021

Problem seems to be fixed for me too. Thanks for your help DieOmimi 👍️

DieOmimi · September 2021

Hello everyone! Olivia is manually repaired on all of them where I gave the ID to the studio.

In addition, the studio has been working on a fix, so it should now work for everyone. If someone is still having problems with Olivia, please check your store for an update and run it.

Stepgoose · September 2021

I am attempting to play but every time I pick a character, it says it is downloading but never completes the process....therefore, I am unable to play. Is there a problem with the game?

theredrabbit · September 2021

Generally when a character appears downloading and does not finish it may be because the game server is busy or if it is a disguise sometimes it happens when you do not have the main character other times it works to clear the cache so that it can download (when deleting the enhancers are lost)

@Stepgoose

DieOmimi · September 2021

@Stepgoose Welcome to King-Games. You are here on the page of Candy Crush Friends.

Please check your store for an update and do it. There was a problem with Olivia, which should be fixed.

If you have the same problem and your store hasn't provided an update, please go HERE and post your ID. We then have to repair it manually.

Thank you very much.

Fran_Coursolle · September 2021

i have been having the same problem. It started last week when I try to play without being connected to the internet. This morning it’s happening even though I am connected.

all characters

all outfits.

chitownsyl · September 2021

My Olivia downloading issue was fixed shortly after I reported. Now ALL characters are sticking at downloading and I can't play at all

Characters stuck downloading- Under investigation!

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