I am attempting to play but every time I pick a character, it says it is downloading but never completes the process....therefore, I am unable to play. Is there a problem with the game?
Generally when a character appears downloading and does not finish it may be because the game server is busy or if it is a disguise sometimes it happens when you do not have the main character other times it works to clear the cache so that it can download (when deleting the enhancers are lost)
@Stepgoose Welcome to King-Games. You are here on the page of Candy Crush Friends.
Please check your store for an update and do it. There was a problem with Olivia, which should be fixed.
If you have the same problem and your store hasn't provided an update, please go HERE and post your ID. We then have to repair it manually.
Thank you very much.
i have been having the same problem. It started last week when I try to play without being connected to the internet. This morning it’s happening even though I am connected.
My Olivia downloading issue was fixed shortly after I reported. Now ALL characters are sticking at downloading and I can't play at all
Same problem. I've cleared cache, logged out and back in, restarted phone. There is definitely got to be a problem with the game
Mine started acting up about 630 and it took my bubblegum prize and my quest reward because i restarted my game 2 times. I tried to see about the update but there ain't 1 for me so i dunno what to do
Got some reason mine is doing it in all my characters and costumes. And because of this I've wasted all my quest rewards and it took my bubblegum reward cause I quit and restarted my game
I had this issue like a week ago. I won this in the Olivia's event in July, but now i can't use her. Last week I also had all the characters loading, but they're fixed now. Only Olivia doesn't work. I play on PC. HELP please!!!!😥
Hi @Jelly_Minah I'm sorry that your Olivia is broken again.
Unfortunately, it is exactly the same with me after it was repaired last week. Now almost all other characters are also affected with me. I have already reported it but have not yet received an answer.
Can you please check your scrapbook to see if Olivia is the only friend who is broken with you. Thank you very much.
@DieOmimi yeah, only Olivia is broken. The rest of the friends are ok.
Thanks @Jelly_Minah. I'll ask the support again if there is already a solution. I think I still have your ID from last week. Hopefully there will be someone in the studio just before the weekend.
@Jelly_Minah can you please give me your ID. I didn't find any of you. Based on your ID, we can repair Olivia manually.
You can find your ID in your in-game profile. There is a lettering "King" in the upper area. Please double-click on it and give me this number. Thanks.
@DieOmimi My id: 12572533099. (I would never find it without your help😅)
@chitownsyl @jhoward205 there was apparently a server problem at noon today. I was also affected.
Please check your game again if everything is okay. There should be no more problems.
Hey! Would you like to give us your opinion?