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I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED
Comments
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Hi @hsohailk and welcome to our Community 😊 I am sorry you are experiencing this. Please check this post to learn more about what you can do if your purchase went wrong https://community.king.com/en/farm-heroes-saga/discussion/246515/something-wrong-with-your-purchase#latest
I hope this will help you. Have a great day 🍭1 -
Hi @JJunghoya and welcome to our Community 😊 I am sorry you are experiencing this. Please check this post to learn more about what you can do if your purchase went wrong https://community.king.com/en/farm-heroes-saga/discussion/246515/something-wrong-with-your-purchase#latest
I hope this will help you. Have a great day 🤗
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I purchased my first piggy bank and did not receive it. Can you explain pls. Tks. Shelly1
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Hi @foxieladie68 and welcome to our Community 😊 I am sorry this happened to you. Please follow this link to see what to do if your purchase went wrong https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1
I hope this will help you and you will keep enjoying your game 🍭1 -
I purchased the $1.99 10 gold bars and received a message that the store was not available so I did not receive the bars. I purchased the same again and the transaction was successful. I now see two charges for $1.99. Please refund or provide the other 10 bars.
Thank you!1 -
Hi @dale88fan
I'm sorry you're experiencing an issue with your purchase.
We are unable to access purchase information in the community but you will be able to see the procedure and the right contact form here.
Sorry for the inconvenience
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Hello, I have spent a few 100 bucks this month on all the candy crush games this month. On the candy crush saga game I had around 200 lives last night when I went to bed just signed back in to play now and I have like 5. Where the heck r all my lives. I questioned before the way they r diminishing quick and I started paying attention and here we go found it for sure right now. I want my money back all of it or a bunch of lives. I feel extremely cheated2
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Hi @Tdyson1 lives are stored locally on you device and are not tracked by the servers and can be lost through data loss or phone optimize programs. More info here.
Purchased lives can be tracked and you can follow the instructions above.1 -
Can my money be refunded because as soon as I spend 10.00. The levels run out. This is the 2nd time and unfair1
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I purchased items document number 159249130932 for candy crush saga in this phone i have not received package1
