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I lost my progress after uninstall the app

sunny1381
sunny1381 Posts: 14

Level 2
edited July 2020 in Support

Hi.My ID number is 1531981526

I lost my progress after uninstall the app and unfortunately I don't remember what stage I was in

I couldn't use Facebook or king account for recovery my game.Try it but it's not successful 😔 I came back to level 1

Can you help me?

Best Answers

  • aijaziqbal
    aijaziqbal Posts: 8,884
    Answer ✓
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/949527#Comment_949527

    Hi and welcome to the community.

    Manual restoration of progress is possible through our CM but for that also we need to know which level you were on. Let me involve our superstar @PummyRaj , and i hope she will take an action on this to find out a solution for you. Be patient i tagged it and soon the response will be here.

    Thanks.

  • PummyRaj
    PummyRaj Posts: 44,577
    edited July 2020 Answer ✓
    https://community.king.com/en/candy-crush-friends-saga/discussion/307202/can-you-help-me

    Hello @sunny1381 Hearty Welcome to our Wonderful King Community 🤗

    I am very sorry to hear about the issue in your game!

    Can you please clarify few things for me....

    1) In which game you are having this issue?

    2) How did you find the ID number? Did you write it down before you have deleted your first game? Or is that the number you see now?

    3) Did you use the same "account" details while trying to log-into the game?

    Please give me these very necessary details, and we will go from there.

    Hoping for the Best! Talk to you soon! Have a Crushastic Day 🍭 🍭

  • wykoon
    wykoon Posts: 12,717
    Answer ✓

    Hi @sunny1381 and thanks for providing your Game/User ID.

    Have you try again the restoration steps provided by Kiara?

    If it still doesn't work, I hope @QueenMia is able to restore your level manually once she's back to work on Monday. Please be patient.

    Otherwise, please try again the restoration step by step guide...

    Thank you and let us know the outcome 🙏😊

  • PummyRaj
    PummyRaj Posts: 44,577
    Answer ✓
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/952807#Comment_952807

    Hello dear @sunny1381 Hope you are doing great and staying safe 🤗

    Thank you so much for patiently informing me about all the details about your game ❤️

    Unfortunately, the Friends Saga Community Manager will not be able to help you with this issue!


    So, you will have to contact the "King Player Support Team" to restore your game level progress. But, you can send that complaint directly from your game.

    To do so: click on the "Settings" -- (the Cog Wheel icon) -- click on the ? (Question Mark icon) -- Click on "My game Progress" under "Popular Topics" -- Scroll down all the way and click on "Contact Us", and send a complaint from the popped-up box.


    Once you send the complaint, you will receive an automated email as an acknowledgement. You should hear from one of the agent within 3 to 5 days. But if you did not hear from them, please do send a reply to that automated email itself.

    ** When we contact the "Player Support Team", all we need is a bit more patience! It sure looks like you are so sweet and have lots of patience 😍


    P.S: Your English is perfectly alright, no need to apologize at all ❤️ Please let me know if you need further assistance and/or clarification 👍️

  • PummyRaj
    PummyRaj Posts: 44,577
    edited August 2020 Answer ✓
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/975918#Comment_975918

    Hello dear @sunny1381 🤗

    First of all, Thank you very much for the kind words 🙏

    With regards to writing to the "Player Support" -- few things I would like to tell you...

    1) Yes, they did help restoring the progress for many players, and I am one of them 🙂 It was few years ago, they restored my Soda game progress.


    2) The thing is - we are not supposed to send many complaints from our game. Just one is enough, otherwise, they will get confused. Each complaint will be handled by different agents, and when we send numerous emails, they will go to different people. Each of them will think that the other agent is helping you 😮 So Sorry! I should have mentioned that you should send only one complaint and clarified that for you 🙏


    3) So, now, don't worry about the other complaints, but stick to the first one you sent. Based on our conversation, it should be either on 2nd or 3rd that you have first contacted them.

    Since it has been 3 to 4 days, open up that first "automated email" and send a reply through that one. Inform them that you are still waiting for the help to restore your level progress, and the trouble shooters did not help. Please also inform them that you are directed from the King Community.

    You should definitely hear back from them today. I do not remember if they work in the weekends or not! If still nothing happens by Tuesday, please let me know.

    Hope this made sense! If I don't talk to you today, have a wonderful weekend ❤️ 🌺 🌺

  • PummyRaj
    PummyRaj Posts: 44,577
    Answer ✓
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/977039#Comment_977039

    Hello dear @sunny1381 🤗

    Thank you very much for the detailed explanation ❤️ I was not wrong at all when I said earlier that you are so patient and helpful 😍

    It can be/will be confusing at first, we all learn with the experience, right 😃 So, no need to worry at all 🙂


    With regards to the first complaint you have sent before you have joined the Community -- would be either on 28th or 29th (just checked your profile), which is about 10 days ago. Usually, the King Support team close the tickets after 5 days of inactivity. So, please do not worry about that initial one, and do not send a reply to that one either.

    But, please do continue following up with the recent one that you have sent a reply now. And like I said above, if you have not heard by Tuesday, please let me know.


    Oh! No dear! You have not confused me, and no need to apologize at all 🤗

    Please feel free to ask if you have any further questions, I will be here ❤️

    Talk to you soon. Have a wonderful Weekend 🌺 🌸 🌺

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