Allen not working (Confirmed fixed by the Studio)!

Sugars720

i finish a level, get a chocolate reward. When I begin the next level (right away) the character throws a blank. Instead of giving me the reward it’s throws a blank. I’ve checked the discussion boards. Please help. Thank you

jtecker23

This is happening to me as well and I can’t figure out how to fix it.

jtecker23

This is happening to me as well.

firebombmarkus

Hi @jtecker23 and welcome to our adorable Community 😊 The studio is aware of this problem and we are collecting the information. I will have to ask you for your game ID. If you don't know where to find it, follow the instructions below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

jtecker23

10314614565

A77ie

Mine's fixed!! Thank you so much!!

firebombmarkus

That's great! @A77ie Thanks for letting us know 😊

safsac

@firebombmarkus, FYI...I was hopeful after reading that @A77ie was fixed...so I tried mine. Sadly, Allen is still not working for me.

firebombmarkus

Thank you @safsac Each feedback is more than welcome for the studio to fix this.

mchamberland

Allen stopped working for me a few days ago too.  Today is 8/20/19.  He throws the candy but nothing appears on the board.  Is there a fix?