Allen not working (Confirmed fixed by the Studio)!

jmansfieldiv

Same problem here. Anybody got a fix for it?

firebombmarkus

Hi @jsim79 @A77ie @Jmr3284 @jmansfieldiv and welcome to our adorable Community 😊 I am sorry this is happening to you. Please let me know which device and operating systems are you using for playing this game. I will also have to ask you to give me your game IDs. If you don't know, where to find it, follow the instructions on the link below. Thank you.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @ica_kruse @safsac @thepsyn @Mersobsessions @Jmr3284 @Beepbeeps98 and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also have to ask you for your game IDs. If I don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @Faith_3 and welcome to our adorable Community 😊 I am sorry this is happening to you. Thank you so much for the details on the device and OS you are using. I will also have to ask you for your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

adshine16

Hi! I’d just like to add that my Allen the alien is also not working right either. My game ID is 1064249121. 

firebombmarkus

Hi @adshine16 and welcome to our adorable Community 😊 Thank you for giving me your ID. Can you tell me which device and OS are you using for playing this game?

Jmr3284

Thank you, my user ID is 2328448225 I'm playing on a Huawei Mate 20 lite on Android. 

safsac

Hi @firebombmarkus ... my OS Android 7.0 I'm playing on a Samsung Galaxy Tab S2. My I'D # is 9535166691.

Mersobsessions

iPad 5th Generation
SW 12.4
User ID 1618762418

Thank You

adshine16

I’m using the iOS version. Although to be honest I’ve never gotten Allen on the Facebook computer version if that makes a difference either. 

ica_kruse

@firebombmarkus,  

I am using a Samsung S9, OS Android 9, and my ID is 9978435470.

Thank you!

QueenB

Thanks for all the details and User IDs guys 🙌

This has now been passed on to the Studio and they are currently looking in to this feature. Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉

QueenB

Thanks for all the details and User IDs guys 🙌

This has now been passed on to the Studio and they are currently looking in to this feature. Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉

thepsyn

my ID is 7335730802 and i'm on an iphone 6s

jmansfieldiv

Thanks @firebombmarkus, 

User ID: 7785929345
iOS 12.4