Allen not working (Confirmed fixed by the Studio)!

Mersobsessions

Allen is not working for me either.  Has been happening for a couple of days now. 

thepsyn

Same here. All weekend Allen has not been giving me my rewards. Same as the Plant that gives you daily boosters, they just disappear instantly.

safsac

Same here...Allen flies by and waves like he's giving me my rewards but they don't appear. This has been happening since Aug 15. I emailed King customer service but have not heard back from them.

Faith_3

Hi,

I know other people have this problem recently, but I just wanted to say that I also have this issue. Basically, when I win a jelly crush level Allen comes and says I’ve got a reward, and then on the next level he goes through the actions of throwing the rewards on the game board, but nothing appears. I’m play on an iPad mini air 4, updated to the latest update ( iOS 12.4). Does anyone know the reason why this is happening right now?

Thanks

ica_kruse

I have actually uninstalled and reinstalled the app twice and still doesn't work

jmansfieldiv

Same problem here. Anybody got a fix for it?

firebombmarkus

Hi @jsim79 @A77ie @Jmr3284 @jmansfieldiv and welcome to our adorable Community 😊 I am sorry this is happening to you. Please let me know which device and operating systems are you using for playing this game. I will also have to ask you to give me your game IDs. If you don't know, where to find it, follow the instructions on the link below. Thank you.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @ica_kruse @safsac @thepsyn @Mersobsessions @Jmr3284 @Beepbeeps98 and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also have to ask you for your game IDs. If I don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @Faith_3 and welcome to our adorable Community 😊 I am sorry this is happening to you. Thank you so much for the details on the device and OS you are using. I will also have to ask you for your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

adshine16

Hi! I’d just like to add that my Allen the alien is also not working right either. My game ID is 1064249121.