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i was playing over 300 levels when i accidentally deleted my game..and when i reinstalled i was back to level 1..is there a way where i can get my progress back??i dont remember saving my progress or logging in facebook then...
Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
You can also email them from Here, and For more info Here
Please help me.
I accidentally did something and all my progress was deleted !
I was way up in the thousands!!!
I went to save myI progress and My email address was correct, so it said do you want to log out and I said yes and I logged out… When I went to log back in, I was on level one.
My email address was correct, so it said do you want to log out and I said yes and I logged out… When I went to log back in, I was on level one.
I’m sure I was registered with candy crush but when I put in my email they said they did not have a record of it. I don’t understand that because I receive emails from them.
I am beside myself… I need to have candy crush..
please please help me
Edited by CM: Please do not share your personal information. Check out our House Rules!
Hi @Sainathmcs, I need you to please create either a Facebook account or a Kingdom account. My preference is with the Kingdom.
The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1
Once you have this account, you will need to get your user ID # and you can follow the steps on this link.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
Today I accidentally deleted candy crush I am in level 700 it is not backed up please help me.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest
Same problemi was on level 500. I was not logged into fb.
Same problem
i was on level 500. I was not logged into fb.
Hi Sameena- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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I had around 500 gold before i logged in with Apple then all the gold dissaperad. Pelase help
I logged out and then logged in again in the game but after logging in all the lives which I received from my friends have been disappeared also when I am clicking on that envelope icon to see lives it's not opening anything
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
I used to be able to play candy crush on my laptop by going in through Facebook. Now it takes me to a website and I can't figure out how to play except on my phone or iPad on the app. Can someone tell me if it is possible to play on my laptop or desktop?
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
