Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Transfer progress to another Facebook account
Options
Answers
-
Hello there Simorize! I can help you do that! Here are the steps:
Use either Facebook or Kingdom connect to easily switch betweendevices and access your game progress and Gold Bars wherever you play. Boosters and extralives however, are always stored locally on the device you received them on, so they won'tmove across to your other phone or tablet. If you have a Facebook account simply followthese steps:
1. Open your game on your old device.
2. Click on the blue Facebook Connect button.
3. Make sure that the correct email and password details are entered.
4. Now open the game on your new device.
5. Click on the blue Facebook Connect button, enter your Facebook email and password andoff you go!
If you don't use Facebook, don't worry you can use our Kingdom to do exactly the same:
1. Open your game on the old device and look for the orange Kingdom icon in the Settings menu.
2. Now choose an avatar and nickname.
3. Enter your email address, choose a password and that's it - you now have a Kingdomaccount.
4. Now open the game on your new device, log into your account via the orange Kingdom icon and you're good to go!
I hope this helps! If you have any more questions, you are more than welcome to come back here and ask away! Thank you for contacting King Care and I hope you have a good day!
-
This doesn't transfer my progress from old account to my new account.Hello there Simorize! I can help you do that! Here are the steps:
Use either Facebook or Kingdom connect to easily switch betweendevices and access your game progress and Gold Bars wherever you play. Boosters and extralives however, are always stored locally on the device you received them on, so they won'tmove across to your other phone or tablet. If you have a Facebook account simply followthese steps:
1. Open your game on your old device.
2. Click on the blue Facebook Connect button.
3. Make sure that the correct email and password details are entered.
4. Now open the game on your new device.
5. Click on the blue Facebook Connect button, enter your Facebook email and password andoff you go!
If you don't use Facebook, don't worry you can use our Kingdom to do exactly the same:
1. Open your game on the old device and look for the orange Kingdom icon in the Settings menu.
2. Now choose an avatar and nickname.
3. Enter your email address, choose a password and that's it - you now have a Kingdomaccount.
4. Now open the game on your new device, log into your account via the orange Kingdom icon and you're good to go!
I hope this helps! If you have any more questions, you are more than welcome to come back here and ask away! Thank you for contacting King Care and I hope you have a good day!
-
I want to transfer my level progress and obviously boosters i have earned to my new Facebook account on the same device as the old one (laptop.). I read the comment above but don't see a "blue Facebook connect" button anywhere on the screen. How do I find it? Also, as I not switching devices, only accounts on the same device, I fully expect King to transfer all of my boosters as well. That's only fair.
-
Hi @Charly-4 !
It is not possible to transfer a game from one Facebook account to another.
I can move you to the same level on your new account, but no level scores, Boosters or ranking can get transferred.
Please let me know the Game ID on your new Facebook account and the level you were on and I will manually restore the levels.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
Remember to have the game Facebook connected to your new account before checking the Game ID on mobile.
-
It is not possible to transfer a game from one Facebook account to another.
You can transfer to the same level in your new account, but it is not possible to transfer levels of grades, reinforcements, or classification. You will lose them, so you must use your reinforcements on your old account and then transfer
-
This discussion has been closed.
