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Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

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Answers

  • mercerik
    mercerik Posts: 3,617
    @Pummy_Raj

    This game was played on an iPhone 6+ Candy Crush Saga App. Aside from this issue, the iPhone App has NO SOUND which is NOT A BIG DEAL but WOULD BE NICE if it is FIXED so I don't have to add a NON-COPYRIGHT MUSIC to it.

    Instead of just Screen Shot, I am posting the video where the SUGAR DROP AWARD PORTION right at the end has an EMPTY BOX with NOTHING TO COLLECT. This has been happening off and on for over a year now.  Here is the video of "Candy Crush Saga 3788 | HOW TO BEAT THE LEVEL WITH ILLUSTRATIONS"  that I posted on February 8 that was nowhere to be found on February 9.
    https://youtu.be/AWW2LypM5MQ
  • isabellawong
    isabellawong Posts: 2

    Level 1
    I also have this problem.Please Help!!
  • apples
    apples Posts: 1

    Level 1
    I am having the same issue. Have not had the rewards for days...
  • kusumg
    kusumg Posts: 3

    Level 1
    The sugar drops have gone up to 170/60 and no prize has been given
  • Enversabite10
    Enversabite10 Posts: 2

    Level 1
    @Pummy_Raj i have same problem/bug or glitch here.. im using an android based tablet.
    i tried your tricks but it didnt work for me.. numbers are constantly increasing but no results.  :(

    Here's the ss.. i hope theres a solution for this. have a nice day.


  • Christine_Kay
    Christine_Kay Posts: 8

    Level 2
    edited February 2019
    My sugar drops have been playing up for a couple of days in the same way mentioned above. No prizes are given at the completion and they just keep counting up. I am playing on an ipad. However they seem to work okay on my phone. Please help, this issue is driving me crazy.
  • Nicki_Burton
    Nicki_Burton Posts: 10

    Level 2
    I am on android
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hello everyone! 
    We are seeing a problem with the Sugar Track and inconsistencies with the counter.

    We are looking into this and we hope to have an update for you soon:-)

    Thanks! 
  • grow43080
    grow43080 Posts: 15

    Level 2
    The problem has continued today.
  • PummyRaj
    PummyRaj Posts: 44,084
    Hello @crafty350,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' Sections :)

    I am sorry to hear that you are having this issue on your game.  I am glad that you gave the information about the platform you are using.  No need of a Screenshot as there are few that are with the same issue :+1:  And no, the recent update is not the reason for this Glitch to appear in your game.  For me, it appeared on my PC and on mobile, it was fixed by itself!!   

    **  One more information I need --  Are you playing through Facebook or Kingdom account on your device?  Do you play on PC too?  If so, is the glitch appearing there? 

    This Glitch has been occurring to some of the players in their game from past few days.  It was already taken into the Community Manager's notice and they are looking into the issue.  Would you mind posting in this below thread, so that it will be easy for the Team to look into it when all posts are together!  https://community.king.com/en/candy-crush-saga/discussion/250603/i-am-not-getting-the-prizes-when-i-reach-the-target-of-sugar-drops/p2

    Please reply back by tagging me with @ and my name, just like how I wrote your name above =)

    Hoping that the glitch will be fixed soon and have a wonderful day :+1: 

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